Operation CHARM: Car repair manuals for everyone.

Owner Letter

September, 1994

Dear Cadillac Owner:

This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.

General Motors has determined that a defect which relates to motor vehicle safety exists in certain 1993-94 Eldorado Touring Coupe (ETC), Seville Touring Sedan (STS) and 1993 Allante model vehicles equipped with the 4.6L (295-hp) engine (VIN Code 9). If the A/C compressor clutch assembly contacts the auxiliary engine oil cooler outlet hose, the hose may wear through allowing engine oil to leak into the engine compartment. If this condition occurs and an ignition source is present, an engine compartment fire could result.

To prevent this condition, your Cadillac dealer will install a tie strap to retain the auxiliary engine oil cooler outlet hose to the auxiliary engine oil cooler inlet hose at the bottom of the radiator. This will assure adequate clearance of the affected hose from the A/C compressor clutch assembly. Of course, this service will be performed at no cost to you.

The mailing of this letter has been coordinated to ensure that instructions for making this repair have been received by your dealer and that needed parts are available for your car. Please contact your Cadillac dealer as soon as possible to arrange a service appointment and courtesy transportation, if desired. Please ask your dealer if you wish to know how much time is needed to perform this repair and process your vehicle.

The enclosed Campaign Owner Identification Card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary corrections in the shortest possible time. If you no longer own this vehicle, please let us know by completing this postage-paid reply card and returning it to us.

If you are not satisfied that we have done our best to correct this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington D.C. 20590, or call 1-800-424-9393 (Washington D.C. residents use 366-0123).

We are sorry to cause you any inconvenience; however, we have taken this action in the interest of your continued safety and satisfaction with our products. If you have any questions, please contact your Cadillac dealer or call our Consumer Relations Center at 1-800-458-8006.