Campaign - Premature Wear of A/T Driven Sprocket
NO. 94-C-4DATE: March, 1994
GROUP: 7
SUBJECT:
TRANSAXLE DISTRESS DUE TO PREMATURE WEAR OF THE DRIVEN SPROCKET
MODEL:
CERTAIN 1994 DEVILLES WITH 4T60-E TRANSAXLE (RPO M13)
CONDITION
General Motors has determined that certain 1994 model DeVilles with the HYDRA-MATIC 4T60-E transaxle may contain a driven sprocket that will wear prematurely, resulting in a low mileage durability concern. This concern could cause the transaxle to become noisy and eventually become inoperative.
DEALER ACTION
To prevent these conditions from occurring, dealers are to replace the suspect transaxle with a new transaxle as per the Service Procedure section of this bulletin.
VEHICLES INVOLVED
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Certain 1994 model DeVilles with the HYDRA-MATIC 4T60-E transaxle (RPO M13) require this campaign. Cadillac records indicate that a total 266 vehicles are involved. See pages figure for the V. I. Numbers of these affected vehicles.
All vehicles indicated on your Dealer List require this campaign; other suspect vehicles should be checked for campaign involvement prior to sale or service utilizing the Vehicle Information Service System (VISS).
DEALER LIST
A list of involved vehicles, which our records indicate were sold by or shipped to you, is enclosed for your follow-up. This list contains owner names, addresses and telephone numbers obtained from Cadillac delivery records. Dealers are to contact the owners of the vehicles indicated on their list and arrange for the campaign correction to be performed as soon as possible. If no list is enclosed, none of the involved vehicles are known to be in your area at this time.
OWNER NOTIFICATION
Owners of vehicles affected by this campaign will be notified by letter from Cadillac Motor Car Division.
DEALER CAMPAIGN RESPONSIBILITY
All unsold new vehicles in dealers' possession and subject to this campaign must be held and inspected/repaired per the service procedure of this campaign bulletin before owners take possession of these vehicles.
Dealers are to service all vehicles subject to this campaign at no charge to owners, regardless of mileage, age of vehicle, or ownership, from this time forward.
Owners of vehicles recently sold from your new vehicle inventory are to be contacted by the dealer, and arrangements made to make the required correction according to the instructions contained in this bulletin. This could be done by mailing to such owners a copy of the owner letter accompanying this bulletin. Campaign follow-up cards should not be used for this purpose, since the owner may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this campaign enters your vehicle inventory, or is in your dealership for service in the future, please take the steps necessary to be sure the campaign correction has been made before selling or releasing the vehicle.
COURTESY TRANSPORTATION
The availability of courtesy transportation to owners of vehicles involved in this campaign is of the utmost importance in maintaining customer satisfaction. Dealers are to take the steps necessary to ensure that these owners clearly understand that courtesy transportation is available and will be provided upon request at no charge to the owner. Dealers should submit such claims in the normal manner and appropriate credit will be issued.
PARTS INFORMATION
The parts required to complete this campaign should be obtained from the Parts Distribution Centers of General Motors Service Parts Operations (GMSPO). A description is provided below:
Part Number Description Quantity
8686936 Transaxle Assembly 1 Per Vehicle
These parts must be ordered on a "VIP" order. VIP charges will be waived by GMSPO. The involved vehicle "VIN" must be included on the VIP order.
SERVICE PROCEDURE
1. Replace the transaxle assembly. Refer to Section 7A of the 1994 DeVille Service Information Manual for transaxle replacement procedure.
2. The removed transaxle assembly must be crated in the original shipping container used for the replacement transaxle and returned in the usual manner with the appropriate information included.
3. Install Campaign Completion Label.
CAMPAIGN COMPLETION LABEL
Upon completion of this campaign, a Campaign Completion Label (CAT. NO. S-1015) should be affixed on a clean, dry surface of the radiator core support in an area clearly visible when the hood is raised. Each label provides space to print in ink (or type) campaign number 94-C4 and your five-digit Cadillac dealer code. Dealers are to take the steps necessary to ensure that these numbers are recorded and the label is properly affixed.
CREDIT
Credit for this campaign will be issued upon receipt of a properly prepared warranty claim which includes the following information:
Failure Failed Part Parts Labor Labor
Code Part No. Quant. Allow. Oper. Hrs.
Replace Transaxle Assembly
96 8686936 * ** V8801 6.3***
* Use actual part count for one (1) transaxle plus fluid required.
** The "Parts Allowance" should be the sum total of the current GMSPO dealer net price plus 40% of all parts required for this repair.
*** This labor time represents the actual time required to perform the correction. Dealers should apply for 0.1 additional hour for Campaign Administrative Allowance as "Other Labor Hours".
March, 1994
Dear 1994 Model Cadillac Owner:
As the owner of a 1994 model Cadillac DeVille, providing you with outstanding service that exceeds your expectations is of the utmost concern to us. This letter is intended to make you aware of a product condition that may affect your vehicle and of the action we are taking to correct this potential problem before it occurs.
General Motors has determined that certain 1994 model DeVilles with the HYDRAMATIC 4T60-E transaxle may contain a driven sprocket that will wear prematurely, resulting in a low mileage durability concern. This concern could cause the transaxle to become noisy and eventually become inoperative.
To prevent these conditions from occurring, your Cadillac dealer will replace the suspect transaxle in your vehicle with a new transaxle at no cost to you.
The mailing of this letter has been coordinated to ensure that instructions for making this repair have been received by your dealer and that needed parts are available for your car. Please contact your Cadillac dealer as soon as possible to arrange a service appointment and courtesy transportation, if required. Please ask your dealer if you wish to know how much time is needed to perform this repair and process your vehicle.
The enclosed Campaign Owner Identification Card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary corrections in the shortest possible time. If you no longer own this vehicle, please let us know by completing this postage-paid reply card and returning it to us.
We are sorry to cause you any inconvenience; however, we have taken this action in the interest of your continued enjoyment and satisfaction with our products. If you have any questions, please contact your Cadillac dealer or call our Consumer Relations Center at 1-800-458-8006.