Emergency Road Service: Overview

Beginning with the 1993 model Cadillacs, the five types of no-charge emergency road services described below are provided for 48 months/50,000 miles, whichever comes first.

Dealers have the option of using the Roadside Service Truck or an outside service provider to provide Emergency Road Service. When an outside service provider is used, provisions should be made to bill the dealership directly for the services. Customers within the coverage period should not be billed for these services. Each case must be documented on a separate repair order with the appropriate bills (outside service, tow, fuel, etc.) attached and the Roadside Service case number noted, if available.

Described below are the five Emergency Road Services and claim procedures: