Roadside Service & Trip Interruption Reimbursement

Roadside Service Trip Interruption reimbursement is provided for 48 months/50,000 miles, whichever comes first. If owners of Cadillacs within these parameters have their trips interrupted because of a warranted component failure, the owners can be reimbursed for reasonable expenses incurred for hotels, meals, and rental cars or taxis while the vehicle is being repaired. In these situations, every effort should be made to repair the vehicle quickly to minimize owner inconvenience. Trip Interruption applies only to repairs on warrantable conditions that render the vehicle inoperable.

Reimbursements made at the time of the applicable warranty repair do not require a separate repair order. However, reimbursements subsequent to the warranty repair or provided by a dealer other than the repairing dealer will require a separate repair order. In either case, the claim should be submitted under Labor Operation Z8010, failure code 98, and a net dollar amount as a claim type "S." If the reimbursement is done by a dealer other than the repairing dealer, (1) a copy of the warranty repair order and all original receipts must be attached to the repair order; and (2) the claim must include the customer name, address, and check number in the comments field of the claim detail. Refer to the WINS Claims Processing Manual for more details.

Documentation supporting all Roadside Service enhancement claims must be maintained as described in the Service Policies and Procedures Manual. Included is a summary of the claims submission procedures. Please review these procedures with all customer contact and warranty personnel. If you have questions, please contact your District Service Manager or Cadillac Roadside Service.