Warranty - Parts Return Program Explained: Overview
File In Section: 00 - General InformationBulletin No.: 99-00-89-019B
Date: February, 2002
INFORMATION
Subject:
Warranty Parts Center/Corporate Parts Return Program
Models:
2003 and Prior Passenger Cars and Trucks
2003 HUMMER Model Vehicles
2003 and Prior Isuzu Medium Duty Trucks
Attention:
Parts Managers, Service Managers, Warranty Administrators
This bulletin is being revised to update changes to the Warranty Parts Center/Corporate Parts Return Program. Please discard Corporate Bulletin Number 99-00-89-019A (Section 00 - General Information).
Important:
"GM of Canada" and "IPC" Dealers are not authorized to utilize this service bulletin. Canadian dealers should refer to "Home Office Letter # 99-201" dated 01-05-99 for all Warranty Parts Center returns.
This bulletin is effective October 1, 2001 and its purpose is to clarify instructions with regard to the Corporate Parts Return (CPR) Program/Warranty Parts Center (WPC) in the areas of parts retention, parts preparation for shipping, and administration. This bulletin supersedes all previous written communication regarding WPC operation.
CPR is considered a valuable tool for root cause analysis of customer product concerns. The GM Warranty Parts Center (WPC) has contracted with United Parcel Service Logistics to transport and inventory all parts requested by CPR and returned from dealerships. The following information will assist in returning parts to the WPC.
The WPC realizes that CPR requests are not always received by the appropriate dealership person on a timely basis; however, the program's importance cannot be stressed often enough. It is highly recommended that an individual be assigned the responsibility of processing WPC requests as quickly as possible.
DISCLAIMER