A Symptoms

IMPORTANT: The following steps must be completed before using the symptom tables.

1. Perform the Diagnostic System Check - Cellular Communication before using the Symptom Tables in order to verify that all of the following are true: Diagnostic System Check
^ There are no DTCs set.
^ The control module(s) can communicate via the serial data link.
2. Review the system operation in order to familiarize yourself with the system functions. Refer to OnStar (R) Description and Operation.

Visual/Physical Inspection
^ Inspect for aftermarket devices which could affect the operation of the system. Refer to Checking Aftermarket Accessories in Diagrams.
^ Inspect the easily accessible or visible system components for obvious damage or conditions which could cause the symptom.

Intermittent
Faulty electrical connections or wiring may be the cause of intermittent conditions. Refer to Testing for Intermittent and Poor Connections in Diagrams.

Symptom List
Refer to a symptom diagnostic procedure from the following list in order to diagnose the symptom:
^ OnStar (R) One or More Buttons Inoperative
^ Unable to Contact OnStar (R) Call Center
^ OnStar (R) Button LED Inoperative
^ No (or Noisy) OnStar (R) Audio
^ Microphone Inoperative - Caller Cannot Be Heard
^ Voice Recognition Inoperative