Radio - Part Ordering Restriction on XM Digital Receiver
File In Section: 08 - Body and AccessoriesBulletin No.: 01-08-44-015
Date: November, 2001
INFORMATION
Subject:
Parts Restriction on Ordering XM Digital Radio Receiver
Models:
2002 Cadillac DeVille, Seville
with Digital Audio System S-Band (RPO U2K)
The XM Digital Radio Receiver is part of the brand new S-band satellite radio system, which is being offered for the first time as an OEM installation in 2002 model year Cadillac DeVille and Seville models sold in the USA. GM has partnered with the S-band service provider, XM Satellite Radio, to offer this service. Since this is a new technology with very little customer history, GM has put a parts restriction on the XM Digital Radio Receiver. This will give us valuable insight from our dealers that we wouldn't otherwise be able to obtain. By working closely with dealers through the launch of this product, we will have a better understanding of any concerns that may occur.
If a customer comes to the dealership with S-band radio concerns, please follow the repair information and diagnostics found in the Entertainment sub-section of the Service Manual. If your diagnosis points to a fault with the XM Digital Radio Receiver, please call GM Technical Assistance (TAC) at 877-446-8227. (The prompt for XM radio callers will be combined with the OnStar prompt.) The TAC consultant will verify your diagnosis and, if appropriate, order a replacement part.
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