Unable to Contact OnStar Call Center

UNABLE TO CONTACT ONSTAR CALL CENTER

DIAGNOSTIC AIDS
- The customer concern may have been due to a lack of cellular service in a given area. A failure in the National Cellular Network infrastructure at the time of the customer's failed connection that has since been repaired may also have been the cause.
- If an OnStar emergency call is able to successfully connect the vehicle to the OnStar Call Center when an OnStar Call Center button press is not, there may be a failure in the ability of the OnStar system in the vehicle to be recognized by the local cellular carrier.
- If the prompt OnStar request ended is heard, without pressing the white dot button at the end of the OnStar keypress, the OnStar system at one time has made a successful cellular connection, but was unable to complete the call. If repeated calls are placed with this result, contact General Motors Technical Assistance Center.

TEST

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