Campaign - Timing Chain Wear: Overview
SPECIAL COVERAGEBulletin No.: 11340B
Date: June 29, 2012
Subject: --11340B Special Coverage Adjustment Timing Chain Wear
Models:
2009 Buick Enclave
2007-2009 Cadillac CTS, SRX, STS
2009 Chevrolet Traverse
2007 GMC Acadia
2009 GMC Acadia
2007 Saturn OUTLOOK
2009 Saturn OUTLOOK
Equipped with 2.8L/3.6L Engine (LP1/LY7/LLT)
Supercede:
The labor time in this bulletin has been revised. A front end alignment is not required due to the frame only being lowered and reinstalled. Please discard all copies of bulletin 11340A, issued May 2012.
Condition
On some 2007 model year GMC Acadia; Saturn OUTLOOK; 2007-2009 model year Cadillac CTS, SRX, STS; 2009 model year Buick Enclave; Chevrolet Traverse; GMC Acadia; and Saturn OUTLOOK vehicles that are equipped with a 2.8L/3.6L V6 engine (LP1/LY7/LLT), under certain driving conditions, and with the vehicle's original oil change intervals, the timing chain could wear prematurely and cause the illumination of the Service Engine Soon light.
Special Coverage Adjustment
This special coverage covers the condition described above for a period of 10 years or 120,000 miles (193,000 km), whichever occurs first, from the date the vehicle was originally placed in service, regardless of ownership.
Dealers are to replace the timing chain. The repairs will be made at no charge to the customer.
For vehicles covered by Vehicle Service Contracts, all eligible claims with repair orders on or after February 17, 2012, are covered by this special coverage and must be submitted using the labor operation codes provided with this bulletin. Claims with repair orders prior to February 17, 2012, must be submitted to the Service Contract provider.
Vehicles Involved
Involved are certain 2007 model year GMC Acadia; Saturn OUTLOOK; 2007-2009 model year Cadillac CTS, SRX, STS; 2009 model year Buick Enclave; Chevrolet Traverse; GMC Acadia; and Saturn OUTLOOK vehicles that are equipped with a 2.8L/3.6L V6 engine (LP1/LY7/LLT).
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Applicable Warranties section in the Global Warranty Management System.
Parts Information
Parts required to complete this special coverage are to be obtained from General Motors Customer Care and Aftersales (GMCC&A).
Service Procedure
Note
If the timing chain is replaced, a front end alignment is not required due to the frame only being lowered and reinstalled.
1. Verify that the timing chain requires replacement. Refer to the appropriate diagnostic information in SI.
- If the timing chain does NOT require replacement, no further action is required. Inform the customer that any additional diagnosis and repairs are not covered under this special coverage.
- If the timing chain requires replacement, refer to the appropriate timing chain replacement procedure in SI. After the timing chain has been replaced, proceed to Step 2.
2. Determine if Customer Satisfaction Program (CSP) 10287 has been performed on the vehicle.
- If CSP 10287 has been performed, no further action is required.
- If CSP 10287 has not been performed, reprogram the ECM following the procedure in CSP 10287 and submit a warranty transaction under CSP 10287.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the actual sum total of the current GMCC&A dealer net price for the RTV sealant and refrigerant needed to perform the required repairs, not to exceed $9.64 USD, $17.20 CAD, plus applicable Mark-Up or Landed Cost (for Export).
** The amount identified in "Net Item" should represent the dollar amount reimbursed to the customer.
Customer Notification
General Motors will notify customers of this special coverage on their vehicles (see copy of typical customer letter included with this bulletin - actual divisional letter may vary slightly).
Disclaimer