Owner Letter
Owner LetterDear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2005, 2006, and 2007 model year Cadillac CTS and CTS-V vehicles. As a result, GM is conducting a safety recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
Important
- Your vehicle is involved in safety recall 10355.
- Schedule an appointment with your GM dealer.
- This service will be performed for you at no charge.
Why is your vehicle being recalled?
Your vehicle may have a condition in which repeated flexing of the Passenger Sensing System (PSS) mat in the front passenger seat may cause the mat to kink, bend, or fold. This flexing can break the connections in the mat. If this occurs, the front passenger airbag could become disabled. If the airbag becomes disabled, the passenger airbag status indicator on the rearview mirror will show that the airbag is off, the AIR BAG indicator will be illuminated, and a SERVICE AIR BAG message will appear in the Driver Information Center. In the event of a crash severe enough to activate the front passenger airbag, if the airbag does not deploy, it could result in increased injury for the occupant.
What will we do?
Your GM dealer will replace the PSS mat. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 45 minutes.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible.
Did you already pay for this repair?
The enclosed form explains what reimbursement is available and how to request reimbursement if you have paid for repairs for the recall condition and have not already requested a reimbursement. Even though you may have already had this condition corrected, you will still need to take your vehicle to your dealer for repair.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
10355