Audio System - Intermittent XM/Blank Display/Reset: Overview

TECHNICAL

Bulletin No.: 08-08-44-019D

Date: September 15, 2009

Subject: Intermittent XM, Blank Display, System Resets, Timeshift Operation or Music Copy Functionality, Incorrect Dimming Level, System Stating Unable to Plan Route After Route Deviation, Radio Locks Up After Destination Download, System Intermittently Not Showing Low Fuel Warning (Update Navigation Radio Software)

Models:
2008-2009 Cadillac CTS, CTS-V
Built Prior to VIN Breakpoint 90165754
Built Prior to 03/25/2009
Equipped With Navigation Radio (RPO UAV)

Supercede:
This bulletin is being revised to provide a VIN and build date breakpoint. Please discard Corporate Bulletin Number 08-08-44-019C (Section 08 - Body and Accessories).

Condition

Some customers may comment on any of the following concerns:

- Intermittent XM operation.
- Intermittent timeshift operation.
- Intermittent music copy functionality.
- Intermittent blank display (no text, intermittent touch control).
- Incorrect dimming level (night dimming during day or day dimming at night).
- System stating it is unable to plan a route after a route deviation.
- System intermittently resets (shows Cadillac startup animation).
- System intermittently not showing Low Fuel warning.
- Radio locks up after OnStar(R) Destination Download (ODD) usage.
- Radio that was turned OFF on the previous ignition cycle may turn ON.
- Date configuration screen displays MM/DD/YYY when DD/MM/YYY is selected.
- Clock configuration displays "Année" for the year.
- Weather information display is slow.
- An Emergency Broadcast System alert may cause a system reset condition.
- Traffic information doesn't include highway entrance/exit.
- Traffic announcement is incorrect.
- Traffic announcement is given while radio is OFF.
- Point of Interest (POI) list only displays Thai restaurants.
- System displays Florida's nearby POI when user selects Nearby POI. Screen displays 3D sky and ground.
- Voice guidance is given at the beginning and arrival when voice guidance is selected OFF.
- Time shift key doesn't work.
- Time shift buffer increases while XM has no signal.
- Screen transits to power OFF after audio SW update.
- Audio hardkey (HK) press is not available while user is pressing "+: holding HVAC HK.

Cause

These conditions may be caused by a software anomaly.

Parts Information

Navigation software update discs are for the dealer to update the navigation radio software only. They DO NOT update or replace the navigation map data that is supplied with the vehicle. Please order these parts only as needed. There is a limited supply of these discs available. Do not order these discs for stock. Navigation software discs may be used to reprogram more than one vehicle. The first update disc for each P/N is free. Subsequent copies of the same P/N for the same dealer will cost $50 (USD). Refer to Corporate Bulletin Number 06-08-44-012C for additional information.





GM Navigation Disc Center Contact Information

Note
Navigation Radio Software Update Discs are no longer available via the Web. They can only be ordered by calling the following phone number:

GM Navigation Disc Center.

Warranty Information





For vehicles repaired under warranty, use the table above.





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