Owner Letter
Owner LetterDear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2009 and 2010 model year Cadillac CTS All Wheel Drive and CTS-V vehicles fail to conform to Federal Motor Vehicle Safety Standard 208, Occupant Crash Protection. As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
Important
- Your vehicle is involved in recall 10292.
- Schedule an appointment with your GM dealer.
- This service will be performed for you at no charge.
Why is your vehicle being recalled? In the event of a vehicle crash, there is an increased risk of leg injury to an unbelted front seat passenger. To minimize this risk, the front seat passenger should always properly wear the available safety belt. Everyone should properly wear safety belts at all times when riding in a motor vehicle.
What will we do? Your GM dealer will replace the glove compartment assembly and, in some vehicles, modify the instrument panel structure. This service will be performed for you atno charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 40 to 60 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on courtesy transportation.
What should you do? You should contact your GM dealer to arrange a service appointment as soon as possible.
Do you have questions? If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below. More information about your vehicle can be found at the Owner Center at www.gmownercenter.com.
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Jim Moloney
General Director, Customer and Relationship Services
10292