Campaign - Automatic Wipers Inoperative/Work Manually: Overview
CUSTOMER SATISFACTIONBulletin No.: 09109A
Date: June 26, 2009
Subject: 09109A - Automatic Wipers Inoperative - Manual Wiper Selection Required
Models:
2009 Cadillac CTS, Escalade, Escalade ESV
2009 Chevrolet Suburban
2009 GMC Yukon, Yukon XL
Equipped with Rainsense II Wiper Feature
Supercede:
This bulletin is being revised to include certain 2009 Cadillac CTS vehicles. Please discard all copies of bulletin 09109, issued May 2009.
THIS PROGRAM IS IN EFFECT UNTIL JUNE 30, 2010.
Condition
On certain 2009 model year Cadillac CTS, Escalade, Escalade ESV; Chevrolet Suburban; and GMC Yukon and Yukon XL vehicles, the Rainsense II Wiper feature may be inoperative. These vehicles may have been built with incorrect software that will not automatically activate the wipers when moisture is detected. With this condition, the driver will need to manually select the windshield wiper operation when moisture is present.
Correction
Dealers are to reprogram the body control module.
Vehicles Involved
Involved are certain 2009 model year Cadillac Escalade, Escalade ESV; Chevrolet Suburban; and GMC Yukon and Yukon XL vehicles equipped with Rainsense II Wiper feature, and built within these VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the GM Vehicle Inquiry System (GMVIS). Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.
- US and Canadian dealers/retailers - GM GlobalConnect Recall Reports
- Export dealers - sent directly to dealers
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
No parts are required for this program.
Service Procedure
Do not attempt to order the calibration number from GMSPO. The calibration numbers required for this service procedure are programmed into control modules via a Multiple Diagnostic Interface (MDI) or Tech 2(R) scan tool and TIS2WEB with the calibration update. Use TIS2WEB on or after 05/15/09 to obtain the calibration. If you cannot access the calibration, call the Techline Customer Support Center and it will be provided.
For step-by-step programming instructions, please refer to SI and the Techline Information System (TIS) terminal.
1. Verify that there is a battery charge of 12 to 16 volts. The battery must be able to maintain a charge during programming. Only use an approved Midtronic 165-PSC charger to maintain proper battery voltage during programming.
2. Reprogram the body control module (BCM). Refer to SI and Service Programming System (SPS) documentation for programming instructions, if required.
1. Connect the MDI or Tech 2(R) to the vehicle.
Important
Select J2534 MDI or J2534 Tech 2(R) and Reprogram ECU from the Select Diagnostic Tool and Programming Process screen. The J2534 MDI will reprogram the module in less time than the Tech 2(R) scan tool. DO NOT choose "Tech 2 Legacy Pass-Thru".
2. Select BCM Body Control Module from the Supported Controllers screen.
3. Follow the on-screen instructions.
3. Using the MDI or Tech 2(R), clear all DTCs if required.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Submit a Product Claim with the information indicated below:
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through June 30, 2010.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through June 30, 2010, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer