Owner Letter
Owner LetterDecember 2011
Dear General Motors Customer:
We have learned that your 2008-2010 model year Cadillac CTS; 2010 model year Cadillac SRX; or 2007-2010 model year GMC Acadia or Saturn OUTLOOK may have a condition in which the halogen headlamp connectors may lose electrical contact with the low beam headlamp bulb. This condition could cause the headlamp and/or daytime running lamp to work intermittently. This condition does not affect the high beam headlamps.
Your satisfaction with your GM vehicle is very important to us, so we are announcing a program to prevent this condition or, if it has occurred, to fix it.
What We Will Do: Your GM dealer will replace the headlamp connectors and the low beam headlamp bulbs. This service will be performed for you at no charge until December 31, 2013. After that, any applicable service charges will apply.
What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.
Reimbursement: If you have paid for repairs for the condition described in this letter, please complete the enclosed form and present it to your dealer with all required documents. Working with your dealer will expedite your request, however, if this is not convenient, you may mail the completed form and all required documents to Reimbursement Department, PO Box 33170, Detroit, MI 48232-5170. The completed form and required documents must be presented to your dealer or received by the Reimbursement Department by December 31, 2012, unless state law specifies a longer reimbursement period. Even though you may have already had this condition corrected, you will still need to take your vehicle to your dealer for additional repairs.
If you have any questions or need any assistance to better understand related repairs, please contact your dealer. If you have questions related to a potential reimbursement, please contact the appropriate Customer Assistance Center at the number listed below.
We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you many miles of enjoyable driving.
Jim Moloney
General Director,
Customer and Relationship Services
Enclosure
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