Owner Letter

Owner Letter

December 2009

Dear General Motors Customer:

We have learned that your 2008 or 2009 model year Cadillac CTS vehicles and 2009 model year Cadillac CTS-V vehicles, registered in Canada, Alaska, Colorado, Connecticut, Delaware, District of Columbia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New York, North Dakota, Ohio, Oregon, Pennsylvania, Rhode Island, South Dakota, Utah, Vermont, Virginia, Washington, West Virginia, Wisconsin, or Wyoming, may have a condition where water may enter the front door latch housing and potentially freeze. If water enters the latch housing and freezes, you may not be able to open the front doors using the outside door handle, or the door may not latch when the door is closed. If the door does not latch, the interior lamps will illuminate, a message will display on the driver information center warning that the door is not closed, and a chime will sound for 4 seconds.

Your satisfaction with your 2008 or 2009 model year Cadillac CTS is very important to us, so we are announcing a program to prevent this condition from occurring.

What We Will Do: Your Cadillac dealer will seal the door latch housing on both front doors to prevent water intrusion. This service will be performed for you at no charge.

What You Should Do: To limit any possible inconvenience, we recommend that you contact your dealer as soon as possible to schedule an appointment for this repair. By scheduling an appointment, your dealer can ensure that the necessary parts will be available on your scheduled appointment date.

If you have any questions or need any assistance, just contact your dealer or the Cadillac Customer Assistance Center at 1-866-982-2339 (1-800-833-2622 TTY).

Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner's Manual and your dealer for details on Courtesy Transportation.

We sincerely regret any inconvenience or concern that this situation may cause you. We want you to know that we will do our best, throughout your ownership experience, to ensure that your Cadillac CTS provides you many miles of enjoyable driving.

Scott Lawson

Director,

Customer and Relationship Services