Campaign - Inoperative OnStar(R) System: Overview
CUSTOMER SATISFACTIONBulletin No.: 08259A
Date: November 06, 2008
Subject:
08259A - OnStar(R) System Inoperative - Replace OnStar(R) Module
Models
Supercede:
This bulletin is being revised to include the requirement of providing the current vehicle mileage and R.O. number, along with the VIN, when ordering OnStar(R) modules. Also, obtain all Bluetooth devices from the customer prior to programming the new VCIM. Please discard all copies of bulletin 08259, issued September 2008.
THIS PROGRAM IS IN EFFECT UNTIL OCTOBER 31, 2009.
Condition
Certain 2009 model year Buick Enclave; 2008-2009 model year Cadillac CTS; 2009 Cadillac Escalade, Escalade ESV, Escalade EXT, SRX, STS, STS-V, XLR, XLR-V; Chevrolet Avalanche, Cobalt, Corvette, Equinox, HHR, Silverado, Suburban, Tahoe, Traverse; GMC Acadia, Sierra, Yukon, Yukon XL; Pontiac G5, Solstice, Torrent; and Saturn OUTLOOK, SKY, and VUE vehicles may have an OnStar(R) module with a component that was not manufactured to GM's specification. This can result in an open circuit and an inability to call or receive calls from OnStar(R). Although a customer trying to make a call would hear the message, "Connecting to OnStar" and the LED light would blink green, no connection would occur.
Correction
Dealers/retailers are to replace the OnStar(R) module.
Vehicles Involved
Involved are certain 2009 model year Buick Enclave; 2008-2009 model year Cadillac CTS; 2009 Cadillac Escalade, Escalade ESV, Escalade EXT, SRX, STS, STS-V, XLR, XLR-V; Chevrolet Avalanche, Cobalt, Corvette, Equinox, HHR, Silverado, Suburban, Tahoe, Traverse; GMC Acadia, Sierra, Yukon, Yukon XL; Pontiac G5, Solstice, Torrent; and Saturn OUTLOOK, SKY, and VUE vehicles built within the VIN breakpoints above.
Important:
Dealers/retailers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved.- GM dealers and Canadian Saturn retailers should use GMVIS.- Saturn US retailers should use the "Investigate Vehicle History" link on the Global Warranty Management application within DealerWorld.
For dealers/retailers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers/retailers will not have a report available if they have no involved vehicles currently assigned.
- US GM and Saturn dealers/retailers - GM DealerWorld Recall Information
- Canadian GM/Saturn/Saab dealers/retailers - GMinfoNet Recall Reports
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
U.S.: OnStar(R) modules required for this recall are to be obtained by contacting Autocraft Electronics via the web at www.autocraft.com, and selecting the catalog item that contains bulletin number 08259 (or PIC 4916). Dealer must provide the VIN, R.O. number and the current vehicle mileage.
Canada: OnStar(R) modules required for this recall are to be obtained by contacting MASS Electronics at 1-877-410-6277. Dealer must provide the VIN, R.O. number and the current vehicle mileage. DO NOT ORDER ONSTAR MODULES FROM GENERAL MOTORS SERVICE AND PARTS OPERATIONS (GMSPO), SATURN SERVICE PARTS OPERATION (SSPO), OR THE TECHNICAL ASSISTANCE CENTER (TAC).
Service Procedure
1. Remove the OnStar(R) module (referred to as the Communication Interface Module (CIM) or Vehicle Communication Interface Module (VCIM) in SI). Refer to SI for module removal instructions.
Note:
Bluetooth devices must be paired with the new VCIM. Obtain all Bluetooth devices from the customer before programming the new VCIM. Bluetooth devices that have not been paired to the new VCIM will not function properly.
2. Install a new OnStar(R) module (referred to as the Communication Interface Module (CIM) or Vehicle Communication Interface Module (VCIM) in SI). Refer to SI for module installation instructions.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.
Claim Information - GM, Saturn Canada Only
Submit a Product Claim with the information above.
Claim Information - Saturn US Only
1. To receive credit, submit a claim with the information above.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers possession and subject to this program
must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through October 31, 2009.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through October 31, 2009, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer