Recall - Power Vacuum Brake Booster Pushrod Nut Torque: Overview
SAFETYBulletin No.: 11318
Date: November 02, 2011
Subject: -- 11318 Power Vacuum Brake Booster Pushrod Retention Nut Torque Inspect
Models:
2012 Cadillac CTS
Vehicles involved in this recall were placed on Stop Delivery October 29, 2011. Once the service procedure in this bulletin has been performed on the vehicle, the vehicle can be released for delivery.
Dealers are to immediately contact customers with involved vehicles by telephone to inform them of this recall. As soon as GM obtains customer names and addresses, letters will be sent to these customers.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2012 model year Cadillac CTS vehicles. Some of these vehicles have a condition in which the power vacuum brake booster pushrod retention nut may not be torqued to the proper specification. If the nut is not torqued to the proper specification, the nut could loosen and allow the pushrod to separate from the brake pedal. This could result in a loss of ability to brake and possible crash without prior warning.
Correction
Dealers are to inspect the power vacuum brake booster pushrod retention nut, and if necessary, torque the nut to the proper specification.
Vehicles Involved
Involved are certain 2012 model year Cadillac CTS vehicles.
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty system. Not all vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Service Procedure
Note
(1) Brake Booster Actuator Rod Nut; (2) Missing Nut; (A) Nut Present and Tightened; (B) Nut Loose; (C) Missing Nut
Reach up the brake pedal and feel for the brake booster actuator rod nut. Determine if the brake booster actuator rod nut is present and tightened to 9 Nm (80 lb in).
- If the brake booster actuator rod nut is present, ensure that it is tightened to 9 Nm (80 lb in), no further action is required.
- If the brake booster actuator rod nut is missing, replace the nut and tighten it to 9 Nm (80 lb in)..
- If the brake booster actuator nut is loose or NOT tightened to 9 Nm (80 lb-in), tighten the nut to 9 Nm (80 lb in).
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
Customer Notification
Dealers are to contact immediately customers by telephone to inform them of this recall. General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin) when names and addresses are obtained.
Dealer Recall Responsibility - For US (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer