Campaign - Radio Modification or Replacement: Overview
SERVICE UPDATEBulletin No.: 13003A
Date: February 01, 2013
Subject: 13003A Service Update for Inventory Vehicles Only Automatic Radio Volume Increase and/or Radio Control Assembly Buttons Not Operating as Designed Expires January 31, 2014
Models:
2013 Cadillac ATS, SRX, XTS
Supercede:
The service procedure in this bulletin has been revised to inform technicians that some radio control assemblies have a Ground Jumper "C" wire installed. Please discard all copies of bulletin 13003.
This service update involves vehicles in dealer inventory only and will expire January 31, 2014.
Purpose
This bulletin provides a service procedure to inspect and, if necessary, install a ground wire and then run a diagnostic procedure to verify the integrity of the indium tin oxide (ITO) sensing of the radio control assembly on certain 2013 model year Cadillac ATS, SRX, and XTS vehicles. If the diagnostic procedure determines a concern with the ITO sensing, dealers are to replace the radio control assembly. Customers may comment that the radio volume increases to maximum level without input and the radio cannot be turned off. This condition may or may not occur on subsequent ignition cycles. Customers may also comment that the heated and/or ventilated seat operation may turn on without input, and/or the outside buttons on the radio control assembly may not work.
This service procedure should be completed on involved vehicles currently in dealership inventory as soon as possible but no later than January 31, 2014, at which time this bulletin will expire.
Vehicles Involved
All involved vehicles are identified by VIN in the Global Warranty Management System - Investigate Vehicle History Application. Dealership technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the "Service Update Bulletin Information" link under the "Service" tab in GM GlobalConnect (US) or attached to the GlobalConnect message (Canada) used to release this bulletin.
Parts Information
Jumper kits required to complete this service update are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
US/CN: In the event that the radio control assembly requires replacement, they are to be obtained from your local GM Authorized Electronic Service Center. Do not order parts from General Motors Customer Care and Aftersales (GMCC&A).
Export: In the event that the radio control assembly requires replacement, they are to be obtained using normal ordering procedures.
Warranty Transaction Information
Submit a transaction using the table below.
* The labor time shown includes 0.2 hours ESC administrative allowance.
** Submit the $25.00 ESC net item in administrative allowance field.
*** In the event that a mobile service is provided at the dealership, the R&R labor time and the $25.00 net amount are NOT to be claimed; however, the 0.2 hour administrative allowance is claimed once per warranty repair/exchange.
Dealer Program Responsibility
Dealers must take the steps necessary to ensure that the service update correction has been made to all involved vehicles in dealer inventory before selling or dealer-trading the vehicle, but no later than January 31, 2014.
Disclaimer