Owner Letter
Owner LetterOctober 2012
Dear General Motors Customer:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
General Motors has decided that certain 2013 model year Chevrolet Sonic vehicles fail to conform to Federal/Canada Motor Vehicle Safety Standard 108 - Lamps, Reflective Devices, and Associated Equipment. As a result, GM is conducting a recall. We apologize for this inconvenience. However, we are concerned about your safety and continued satisfaction with our products.
Why is your vehicle being recalled?
When a turn signal bulb lamp fails to operate, the Body Control Module (BCM) in your vehicle does not detect this condition and will not indicate the condition to you. If you are unaware that a turn signal is not functioning and do not have the light repaired, other drivers may not be alerted that your vehicle is turning and a crash could occur.
What will we do?
Your GM dealer will reprogram the BCM and the vehicle's key fobs. This service will be performed for you at no charge. Because of service scheduling requirements, it is likely that your dealer will need your vehicle longer than the actual service correction time of approximately 30 minutes.
If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on courtesy transportation.
What should you do?
You should contact your GM dealer to arrange a service appointment as soon as possible. Also, please remember to bring all of the vehicle's key fobs with you to the dealership so they can be reprogrammed.
Do you have questions?
If you have questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.
If after contacting your dealer and the Customer Assistance Center, you are still not satisfied we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE, Washington, DC 20590, or call the toll-free Vehicle Safety Hotline at 1.888.327.4236 (TTY 1.800.424.9153), or go to http://www.safercar.gov. The National Highway Traffic Safety Administration Campaign ID Number for this recall is 12V454.
Federal regulation requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days.
Jim Moloney
General Director,
Customer and Relationship Services
GM Recall #12209