Owner Letter
Owner LetterSubject: Important Updates to Your Cadillac Vehicle
Dear Cadillac Customer:
On behalf of everyone at Cadillac, we sincerely hope that you are enjoying your 2013 Cadillac ATS, SRX, or XTS vehicle.
Your new Cadillac features first-of-its-kind technology throughout, including the intuitive and convenient CUE infotainment system. In order to continually deliver the best possible user experience, CUE may periodically receive software updates. This letter is your notification that such an update is ready for installation. While the CUE system is being updated, we will check to see if there are other outstanding service issues we can address at the same time. Any other service items for your vehicle will be reviewed with you by your service professional during your initial visit. Please contact your Cadillac dealer at your earliest convenience to make an appointment with your Cadillac service professionals. If you will be traveling for an extended period of time, please call the Cadillac Infotainment Team at 855-428-3669 to locate a dealership near your destination.
Upon making an appointment, your dealership will reserve your complimentary Cadillac or "like" loaner vehicle if alternate transportation is needed. Your service professional will also be able to inform you of the estimated time needed to complete your vehicle updates.
Before arriving for your vehicle update appointment, please note the following:
- The CUE system update will reset your stored presets back to their original factory settings, resulting in the removal of stored data (phone numbers, destinations, stored preferences). As part of the update, your service professional will restore the presets (i.e. icons located on your Home screen, Auto Volume setting). We apologize for this inconvenience. We recommend you store your contact information (phone numbers and addresses) on your smartphone so they can be easily retrieved when your smartphone is paired with your CUE system.
- Please have any Bluetooth-paired devices with you upon redelivery of your vehicle; as the update will include the assistance of your service professional in pairing these devices for you.
Importantly, these updates are not essential to the operation of your Cadillac or CUE system. You may continue to drive your vehicle. However, we are certain these updates, once completed, will enhance your experience with Cadillac and we encourage you to schedule an appointment to complete these updates at your earliest convenience.
In closing, we are confident that these vehicle updates will further elevate your Cadillac vehicle driving experience.
Chase Hawkins
Vice President, Cadillac Sales and Service