Campaign - Front Seat Speaker Buzzing Noise
SERVICE UPDATEBulletin No.: 13004
Date: February 21, 2013
Subject: 13004 Service Update for Inventory and Customer Vehicles Front Seat Mounted Speaker Buzz Expires with Base Warranty
Models:
2013 Cadillac XTS
Equipped with Front Seat Mounted Speakers (UQS)
This service update includes vehicles in dealer inventory and customer vehicles that return to the dealership for any reason. This bulletin will expire at the end of the involved vehicle's New Vehicle Limited Warranty period.
Purpose
This bulletin provides a service procedure to replace the fasteners and the bezel for the front seat mounted speakers on certain 2013 model year Cadillac XTS that are equipped with front seat mounted speakers (UQS). The fasteners may lose clamp load and cause a buzz noise, especially when listening to stations with talk radio.
This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles that return to the dealer for any type of service during the New Vehicle Limited Warranty coverage period.
Vehicles Involved
All involved vehicles are identified by VIN in the Global Warranty Management System - Investigate Vehicle History Application. Dealership technicians should always check this site to confirm vehicle involvement prior to beginning any required inspections and/or repairs. It is important to routinely use this tool to verify eligibility because not all similar vehicles may be involved regardless of description or option content.
Additionally, a list of involved vehicles currently in dealer inventory is available on the "Service Update Bulletin Information" link under the "Service" tab in GM GlobalConnect (US) or attached to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that return for service, for any reason, and are still covered under the vehicle's base warranty should also be checked for vehicle eligibility.
Parts Information
Parts required to complete this service update are to be obtained from General Motors Customer Care and Aftersales (GMCC&A). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Service Procedure
Note
Replace the speaker bezel and speaker screws on the driver and passenger seats following the service procedure below.
1. Insert a pick into the speaker hole at the rear of the grille towards the center of the seat. Pry up the grille at the front then move towards the outboard side of the grille. Use a small prying object under the pick so not to damage the speaker bezel.
2. Remove the speaker attachment screws.
Note
Disconnect the speaker electrical connector.
3. Remove the speaker.
4. Remove the speaker bezel.
5. Install the new speaker bezel (3).
Note
Connect the speaker electrical connector.
6. Install the speaker (2).
7. Install the new speaker attachment screws (1).
Tighten
Tighten screws to 1.1 Nm (9.7 lb in).
Warranty Transaction Information
Submit a transaction using the table below.
Dealer Program Responsibility
Whenever a vehicle subject to this service update enters your vehicle inventory, or is in your facility for service in the future, and the vehicle is still covered under the New Vehicle Limited Warranty, you must take the steps necessary to be sure the service update correction has been made before selling or releasing the vehicle.
Disclaimer