Campaign - Convertible Roof Cover Separation: Overview
CUSTOMER SATISFACTIONBulletin No.: 08312B
Date: May 26, 2011
Subject: 08312B - Convertible Roof Cover Separation - Install New Retainer Bracket
Models:
2008-2009 Chevrolet Corvette
With Manual or Power Roof Convertible
Supercede:
The expiration date for this program is being extended to May 31, 2012. Please discard all copies of bulletin 08312, issued April 2009.
**********THIS PROGRAM IS IN EFFECT UNTIL MAY 31, 2012.**********
Condition
Certain 2008 and 2009 model year Chevrolet Corvette manual or power roof convertible vehicles may have a condition in which the fabric roof cover may begin to separate from its retainer bracket near the top edge of the windshield. When the vehicle reaches speeds of approximately 100 mph (160 km/h) or greater, the roof cover could begin to pull away from the retainer bracket and, depending on the speed of the vehicle and duration at that speed, could tear to the rear glass. If this were to occur, the headliner would remain intact and the roof cover would not separate from the vehicle.
Correction
Dealers are to install a new design retainer bracket.
Vehicles Involved
Involved are certain 2008 and 2009 model year Chevrolet Corvette manual or power roof convertible vehicles built within these VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Investigate Vehicle History link. Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.
- US and Canadian dealers - GM GlobalConnect Recall Reports
- Export dealers - sent directly to dealers
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Service Procedure
1. Unlatch and raise the folding top.
2. Remove the folding top seal compression panel (2) from the number one bow of the folding top. Do not discard the five screws (1) removed from the folding top seal compression panel.
3. Discard the folding top seal compression panel.
Caution
Do not over torque the five screws into the number one bow.
4. Install the new folding top seal compression panel to the number one bow of the folding top. Tighten the five screws to 6 Nm (60 lb in).
5. Lower and latch the folding top.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a claim using the table below.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through May 31, 2012.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through May 31, 2012, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer