Keyless Entry - Transmitter Inoperative
ENGINEERING INFORMATIONBulletin No.: 08-08-52-005A
Date: March 03, 2009
Subject:
EI08397 - Remote Keyless Entry (RKE) Transmitter Inoperative
Models:
2008-2009 Buick Enclave, Lucerne
2008-2009 Cadillac DTS, Escalade
2008-2009 Chevrolet Avalanche, Express, Impala, Silverado, Suburban, Tahoe
2008-2009 GMC Acadia, Savana, Sierra, Yukon, Yukon XL
2008-2009 HUMMER H2
2008-2009 Saturn OUTLOOK, VUE
Attention:
Proceed with this bulletin ONLY if the customer has commented about this concern AND the EI number is listed in GMVIS. If the customer has not commented about this condition or if the EI does not show in GMVIS, disregard this bulletin and proceed with diagnostics found in published service information. THIS IS NOT A RECALL - refer to Service Bulletin 04-00-89-053B for more details on the use of Engineering Information bulletins.
Supercede:
This bulletin is being revised to add models. Please discard Corporate Bulletin Number 08-08-52-005 (Section 08 - Body and Accessories).
Condition
Important:
If the customer did not bring the vehicle in for this issue, DO NOT PROCEED with this bulletin.
Some customers may comment that the Remote Keyless Entry (RKE) Key FOB is inoperative.
Cause
GM Engineering is attempting to determine the root cause for the concern with the Remote Keyless Entry system. GM Engineering has a need to obtain information first hand during the diagnosis and repair. As a result, this information will be used by Engineering to "root cause" the customer's concern and develop/validate a field fix.
Instructions
Important:
DO NOT RELEARN TRANSMITTERS.
If a vehicle is encountered with the above condition, and SI diagnostics isolate the RKE receiver or transmitter as the cause, contact one of the GM engineers before performing any additional steps. The engineer may want the receiver and transmitter. The parts will be requested back using the WPC return process. Do not ship the parts until a request form has been received from the WPC.
Contact Information
If the GM engineer is unable to take your call, please leave the following information in a message:
^ Technician Name
^ Dealer Name and Phone Number
^ Complete Vehicle VIN and Repair Order Number
If the engineer is unable to return the call within one hour, proceed with diagnosis and repair based on information found in SI.
Warranty Information
Disclaimer