Campaign - Possible Clutch Spring Fracture: Overview
CUSTOMER SATISFACTIONBulletin No.: 09160A
Date: June 25, 2010
Subject: 09160A - Clutch Spring Fracture - Replace Clutch
Models:
2009 Chevrolet Corvette ZR1
Supercede:
The expiration date for this Customer Satisfaction Program is being extended to July 31, 2011. Please discard all copies of bulletin 09160, issued July 2009.
**********THIS PROGRAM IS IN EFFECT UNTIL JULY 31, 2011.**********
Condition
Certain 2009 model year Chevrolet Corvette ZR1 vehicles may have a condition in which the clutch damper spring may fracture. If this were to occur, the driver may or may not notice gear rattle and/or the transmission may be hard to shift. If the vehicle is driven with a fractured clutch damper spring, it could result in damage to the transmission.
Correction
Dealers are to replace the clutch assembly.
Vehicles Involved
Involved are 2009 Chevrolet Corvette ZR1 vehicles built within these VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Investigate Vehicle History link. Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information was prepared and provided through the applicable system listed below.
- US and Canadian dealers/retailers - GM GlobalConnect Recall Reports
- Export dealers - sent directly to dealers
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
* There are only 297 involved vehicles world-wide. Do not order parts for shelf stock.
Service Procedure
1. Remove the LS9 twin disc clutch from the vehicle. Refer to Clutch Assembly Replacement (LS9) in SI.
2. Install the new LS9 twin disc clutch. Refer to Clutch Assembly Replacement (LS9) in SI.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
1. Submit a claim using the table below.
2. Courtesy Transportation - submit as Net Item under the repair labor code.
Customer Notification - For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers' possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through July 31, 2011.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through July 31, 2011, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer