Recall - Shift Indicator Doesn't Display Correct Gear: Overview
FMVSS NONCOMPLIANCEBulletin No.: 09077A
Date: August 20, 2009
Subject: 09077A - Shift Lever Indicator May Not Display Correct Gear
Models:
2009 Chevrolet Malibu
2009 Pontiac G6
2009 Saturn AURA
Equipped with 4-Speed Transmission (RPO ME7/MN5)
Supercede:
The population for this recall has been expanded. The breakpoints have been revised as necessary. Please discard all copies of bulletin 09077, issued July 2009.
Condition
General Motors has decided that certain 2009 model year Chevrolet Malibu, Pontiac G6, and Saturn AURA vehicles equipped with a 4-speed transmission (RPO ME7/MN5) fail to conform to Federal/Canada Motor Vehicle Safety Standard 102, "Transmission Shift Position Sequence, Starter Interlock, and Transmission Braking Effect", and Standard 114, "Theft Protection and Rollaway Prevention". On some of these vehicles, the end fitting tabs on the transmission shift cable may fracture and separate. If the tabs were to separate, the shift lever and the actual position of the transmission gear may not match. With this condition, the driver could move the shifter to PARK and remove the ignition key, but the transmission gear may not be in PARK. The driver may not be able to restart the vehicle and the vehicle could roll away after the driver has exited the vehicle, resulting in a possible crash without prior warning.
Correction
Dealers are to install a retainer over the transmission shift cable end fitting. If the end fitting tabs are fractured, the shift cable must be replaced.
Vehicles Involved
Involved are certain Chevrolet Malibu, Pontiac G6, and Saturn AURA vehicles equipped with a 4-speed transmission (RPO ME7/MN5) and built within these VIN breakpoints:
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the system(s) below. Not all vehicles within the above breakpoints may be involved. - GM dealers and Canadian Saturn retailers should use GMVIS. - Saturn US retailers should use the 'Investigate Vehicle History' link on the Global Warranty Management application within DealerWorld.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.
- US and Canadian dealers/retailers - GM GlobalConnect Recall Reports
- Export dealers - sent directly to dealers
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
GM Only: Parts required to complete this recall are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order. Kit PN 19210732 is not eligible for RIM Management.
Saturn US Only: Saturn will not be doing a pre-shipment of parts for this recall. Please place orders for the required parts as necessary.
Courtesy Transportation - For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. GM dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines. Saturn Canada retailers should refer to applicable Home Office letter on this subject.
Claim Information - GM, Saturn Canada Only
Submit a Product Recall Claim with the information indicated below:
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
Claim Information - Saturn US Only
1. To receive credit, submit a claim with the information below:
* The parts allowance should be the sum total of the current SSPO retailer net price plus 40% of all parts required for the repair.
2. Submit courtesy transportation as a net item using the appropriate net item code.
Refer to the General Motors WINS Claims Processing Manual for details on Product Recall Claim Submission.
Customer Notification - For US and Canada
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
Customer Notification - For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the attached sample letter.
Dealer Recall Responsibility - For US and Export (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
This bulletin is notice to you that the new motor vehicles included in this recall may not comply with the standard identified above. Under Title 49, Section 30112 of the United States Code, it is illegal for a dealer to sell a new motor vehicle which the dealer knows does not comply with an applicable Federal Motor Vehicle Safety Standard. As a consequence, if you sell any of these motor vehicles without first performing the recall correction, your dealership may be subject to a civil penalty for each such sale.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer