Campaign - Water Leak At Right Tail Lamp
SERVICE UPDATEBulletin No.: 10376
Date: November 12, 2010
Subject: 10376 - Service Update for Inventory and Customer Vehicles - Water Leak at Right Tail Lamp - Expires November 30, 2011
Models:
This service update includes vehicles in dealer inventory and customer vehicles that return to the dealership for any reason and will expire November 30, 2011.
Purpose
This bulletin provides a service procedure to apply a sealer on the right tail lamp weld on certain 2011 Chevrolet Cruze vehicles. These vehicles may have been produced with sealant that was misapplied along the sheet metal seam behind the right rear tail lamp. If the sealant was misapplied, water could enter the vehicle and pool in the trunk.
This service procedure should be completed as soon as possible on involved vehicles currently in dealer inventory and customer vehicles that return to the dealer for any type of service through November 30, 2011.
Vehicles Involved
A list of involved vehicles currently in dealer inventory is available on the "Service Update Bulletin Information" link under the "Service" tab in GM GlobalConnect (US) or attached to the GlobalConnect message (Canada) used to release this bulletin. Customer vehicles that return for service, for any reason, and are still covered under the vehicle's base warranty, and are within the VIN breakpoints provided below, should be checked for vehicle eligibility.
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty system. Not all vehicles within the above breakpoints may be involved.
Parts Information
Parts required to complete this service update are to be obtained from Kent Automotive. Contact Kent Automotive. Do not order this from General Motors Customer Care and Aftersales (GMCC&A).
Service Procedure
1. Remove the right (passenger side) tail lamp. Refer to Tail Lamp Replacement in SI.
Note
The "A" portion of the illustration shows a good sealer bead. There are no gaps or separation in the sealer bead over the metal seam. The "B" portion of the illustration shows a gap or separation in the sealer bead (1) over the metal seam.
2. Locate any area on the right (passenger side) tail lamp metal seam where the sealer (1) is not covering or sealing the seam. Refer to illustration.
Note
Carefully review and follow the application instructions provided with the Kent Automotive Clear Sealer, P/N 9984532.
3. Apply Kent Automotive Clear Sealer, P/N 9984532, to fully seal exposed seam missed by the original sealer bead.
4. Install the right (passenger side) tail lamp. Refer to Tail Lamp Replacement in SI.
Warranty Transaction Information
Submit a transaction using the table below.
* The amount identified in "Net Item" should represent the actual sum total of the sealer needed to perform the required repairs, not to exceed $4.91 USD, $4.92 CAD.
Disclaimer