Owner Letter

Division Owner Letter

April 2012

Dear General Motors Customer:

Your satisfaction with your 2001 or 2012 model year Chevrolet Volt, or 2012 model year Buick Verano; Chevrolet Camaro or Sonic is very important to us. Therefore, we are contacting you with a Customer Satisfaction Program intended to improve your ownership experience.

We have learned that the driver airbag assembly may not be fastened to the steering wheel assembly as intended. The airbag does function correctly. However, to prevent possible squeaks and rattles, we want to ensure that the fasteners are attached as designed. As such, we are asking you to bring your vehicle in for servicing.

Your satisfaction with your GM vehicle is very important to us, so we are announcing a program to fix this condition.

What We Will Do: Your GM dealer will ensure that the driver airbag module retainers are properly fastened. This service will be performed for you at no charge.

What You Should Do: We recommend that you contact your GM dealer as soon as possible to schedule an appointment for this repair.

If you have any questions or concerns that your dealer is unable to resolve, please contact the appropriate Customer Assistance Center at the number listed below.





Courtesy Transportation: If your vehicle is within the New Vehicle Limited Warranty, your dealer may provide you with shuttle service or some other form of courtesy transportation while your vehicle is at the dealership for this repair. Please refer to your Owner Manual and your dealer for details on courtesy transportation.

We sincerely regret any inconvenience or concern this situation may cause. We want you to know that we will do our best, throughout your ownership experience, to ensure that your GM vehicle provides you with many miles of enjoyable driving.

Jim Moloney

General Director,

Customer and Relationship Services

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