Recall - Power Steering Hose Routed Incorrectly: Overview
SAFETYBulletin No.: 11224B
Date: June 28, 2012
Subject: -11224B Power Steering Hose Routed Incorrectly
Models:
2012 Chevrolet Impala
Supercede:
A Note statement has been added to Step 2 of the service procedure. A new single hose design replaces the older dual hose design. If a new single hose design is used, the protective sleeves are already included. Please discard all copies of bulletin 11224A, issued August 2011.
Vehicles involved in this recall were placed on stop delivery July 28, 2011, and July 29, 2011. Once the procedure contained in this bulletin has been performed, the vehicle can be released for delivery.
Condition
General Motors has decided that a defect, which relates to motor vehicle safety, exists in certain 2012 model year Chevrolet Impala vehicles. The upper power steering hose on some of these vehicles may have been misrouted so that it can come in close proximity to and/or contact the catalytic converter. With the engine on, heat from the catalytic converter may melt the power steering hose. If this occurs, power steering fluid could flow onto the catalytic converter, and an engine compartment fire could occur.
Correction
Dealers are to inspect to ensure that the upper power steering hose is routed correctly. If it is not, dealers are to replace the upper power steering hose. Dealers are to also install a protective sleeve around both power steering hoses on all vehicles (regardless of routing) to prevent abrasion of the power steering hoses.
Vehicles Involved
Involved are certain 2012 model year Chevrolet Impala vehicles.
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty system. Not all vehicles may be involved
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
Parts required to complete this recall are to be obtained from General Motors Customer Care and Aftersales (GMCC&A Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order. Please note that less than 1% of vehicles will require replacement of the power steering hose.
The hose protectors, P/N 22872906, are not eligible for RIM.
* Shipped in a merchandising package of 4.
**It is estimated that less than 1% of vehicles will require hose replacement.
Floor Plan Reimbursement
Dealers in possession of vehicles included in the Stop Delivery are eligible for reimbursement of floor plan expense upon completion of this recall. This reimbursement is limited to the number of days from the Stop Delivery message to receipt of the recall parts and/or repair procedures. Floor plan reimbursement beyond these dates is not allowed. The amount of reimbursement should be charged as a net amount expense using the recall labor operation provided.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
* Do not submit for cost of protective sleeve if obtained at no-charge from the WPC.
**The amount identified in "Net Item" should represent the product of the vehicle's average daily interest rate (see table below) multiplied by the actual number of days the vehicle was in dealer inventory and not available for sale. This reimbursement is limited to the number of days from the date of the stop delivery message (July 28, 2011) to the date the repair is completed and the vehicle is ready for sale (not to exceed 12 days):
Customer Notification
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin)
Dealer Recall Responsibility - For US (US States, Territories, and Possessions)
The US National Traffic and Motor Vehicle Safety Act provides that each vehicle that is subject to a recall of this type must be adequately repaired within a reasonable time after the customer has tendered it for repair. A failure to repair within sixty days after tender of a vehicle is prima facie evidence of failure to repair within a reasonable time. If the condition is not adequately repaired within a reasonable time, the customer may be entitled to an identical or reasonably equivalent vehicle at no charge or to a refund of the purchase price less a reasonable allowance for depreciation. To avoid having to provide these burdensome remedies, every effort must be made to promptly schedule an appointment with each customer and to repair their vehicle as soon as possible. In the recall notification letters, customers are told how to contact the US National Highway Traffic Safety Administration if the recall is not completed within a reasonable time.
Dealer Recall Responsibility - All
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
Disclaimer