Recall - Fuel Filler Hose Clamp: Overview
PRODUCT EMISSIONBulletin No.: 11298
Date: October 18, 2011
Subject: -11298 Fuel Filler Hose Clamp
Models:
2012 Chevrolet Sonic
Condition
General Motors has decided to conduct a voluntary Emission Recall involving certain 2012 Chevrolet Sonic vehicles. The fuel filler hose clamp may not be fully connected to the inlet check valve and release vapors into the air. An inaccurately installed clamp may result in an inadequate seal between the fill hose and the inlet check valve. If this occurs, there may be an odor of fuel and the Check Engine Soon light may illuminate.
Correction
Dealers are to inspect the fuel filler hose clamp, and if necessary, reposition and reconnect the hose.
Vehicles Involved
Involved are certain 2012 model year Chevrolet Sonic vehicles.
Important
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the Required Field Actions section in the Global Warranty system. Not all vehicles may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided to dealers through the GM GlobalConnect Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this recall is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this recall.
Parts Information
No parts are required for this recall.
Service Procedure
1. Raise and support the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
2. Locate the fuel fill hose.
3. Determine if the fuel fill hose is installed correctly to the inlet check valve (ICV) portion of the fuel tank.
Note
(1) Fuel Fill Hose (2) Inlet Check Valve (3) Fuel Tank. Fuel Fill Line Installed Correctly
- If the fuel fill hose is installed correctly, lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI. No further action is required.
Note
(1) Fuel Fill Hose (2) Inlet Check Valve (3) Fuel Tank. Fuel Fill Line Installed Incorrectly. Fuel Fill Hose Not Fully Retained. Remove and Reinstall the Fuel Fill Hose.
- If the fuel fill hose is not installed correctly, remove the fuel filler hose. Proceed to Step 4.
4. Clean the fuel fill hose and the area around the inlet check valve (ICV) portion of the fuel tank with a shop towel and compressed air.
5. Install the fuel fill hose and tighten the hose clamp to 5 Nm (44 lb-in).
6. Lower the vehicle. Refer to Lifting and Jacking the Vehicle in SI.
7. California, Connecticut, Maryland, Massachusetts, Maine, Oregon, Vermont, & Washington vehicles only: Install a Recall Identification Label. Also, for California vehicles complete a "Proof of Correction" certificate upon recall completion.
Recall Identification Label - California / Connecticut / Maryland / Massachusetts / Maine / Oregon / Vermont / Washington Vehicles Only
Place a Recall Identification Label on each vehicle corrected in accordance with the instructions outlined in this Product Recall Bulletin. Each label provides a space to include the recall number and the five-digit dealer code of the dealer performing the recall service. This information may be inserted with a ballpoint pen.
Put the Recall Identification Label on a clean and dry surface of the radiator core support in an area that will be visible to people servicing the vehicle.
When installing the Recall Identification Label, be sure to pull the tab to allow adhesion of the clear protective covering. Additional Recall Identification Labels for US dealers can be obtained from Dealer Support Materials by ordering on the web from DWD Store, www.gmglobalconnect.com, and then click on the DWD Store link. Request Item Number S-1015 when ordering.
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Warranty Transaction Information
Submit a transaction using the table below.
Customer Notification
General Motors will notify customers of this recall on their vehicle (see copy of customer letter included with this bulletin).
In order to ensure full protection under the emission warranty, and the right to participate in future recalls, the customer notification letter recommends that customers have their vehicles serviced as soon as possible. It also advises that failure to do so could legally be determined to be lack of proper maintenance. The vehicle may fail a state or local emission inspection test if the recall work is not completed.
Dealer Recall Responsibility
All unsold new vehicles in dealers' possession and subject to this recall must be held and inspected/repaired per the service procedure of this recall bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this recall at no charge to customers, regardless of mileage, age of vehicle, or ownership, from this time forward.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is provided in this bulletin for your use in contacting customers. Recall follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this recall enters your vehicle inventory, or is in your dealership for service in the future, you must take the steps necessary to be sure the recall correction has been made before selling or releasing the vehicle.
***THE FOLLOWING 2 PARAGRAPHS ARE NOT FOR CANADA ***
When a California emissions recall is completed by a GM dealer, the dealer must provide the vehicle owner a "Proof of Correction Certificate" which the owner may need to present to the California Department Of Motor Vehicles (DMV) when renewing their vehicle registration. Without this correction certificate, the owner may be unable to renew their vehicle registration.
Additional Certificates can be obtained, at no charge, from Dealer Support Materials by ordering on the web from the DWD Store, www.gmdealerworld.com, and then click on the DWD Store link; request GM Item Number 1825 when ordering.
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