Owner's Letter
March 08, 1989Dear Chevrolet Owner:
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
REASON FOR THIS RECALL
General Motors has determined that a defect which relates to motor vehicle safety exists in certain 1988 Chevrolet Suburbans equipped with bucket seats and gray interior trim. Vehicles may have an inoperable driver's seat and/or shoulder belt locking mechanism. In day-to-day usage of the lap/shoulder belt, a driver may not notice the problem. In the event of a crash, however, the affected belt(s) would not lock, but would totally unwind before it would restrain the driver, and therefore could increase the possibility of injury to the seat occupant.
WHAT WE WILL DO
To prevent the possibility of this condition occurring, we will install a new driver's seat belt assembly. This service will be performed for you at no charge.
WHAT YOU SHOULD DO
Please contact your Chevrolet dealer as soon as possible to arrange a service date. Instructions for making this correction have been sent to your dealer. It is estimated that parts will be available on or about March 08, 1989. Please ask your dealer if you wish to know how much time will be needed to schedule and process your vehicle. The labor time necessary to perform this service is approximately twenty (20) minutes. Your Chevrolet dealer is best equipped to obtain parts and provide service to insure that your vehicle is corrected as promptly as possible. If, however, you take your vehicle to your dealer on the agreed service date, and they do not remedy this condition on that date or within five (5) days, we recommend you contact the Chevrolet Customer Assistance Center by calling 1-800-222-1020.
After contacting your dealer and the Customer Assistance Center, if you are still not satisfied that we have done our best to remedy this condition without charge and within a reasonable time, you may wish to write the Administrator, National Highway Traffic Safety Administration, 400 Seventh Street, S.W., Washington, D.C. 20590 or call 1-800-424-9393 (Washington D.C. residents use 366-0123).
The enclosed owner reply card identifies your vehicle. Presentation of this card to your dealer will assist in making the necessary correction in the shortest possible time. If you have sold or traded your vehicle, please let us know by completing the postage paid reply card and returning it to us.
We are sorry to cause you this inconvenience; however, we have taken this action in the interest of your safety and continued satisfaction with our products.