Campaign - Head Impact Protection Improvement: Overview
CUSTOMER SATISFACTIONBulletin No.: 08019A
Date: June 10, 2008
Subject:
08019A - Modification to Increase Head Impact Protection
Models:
2006-2008 Chevrolet HHR
Without Roof-Rail Airbags
Canadian Vehicles Only
Supercede:
The service procedure in this bulletin has been revised to clarify the installation of the energy absorbing device. Please discard all copies of bulletin 08016, issued March 2008. THIS PROGRAM IS IN EFFECT UNTIL APRIL 30, 2009.
Condition
During the 2008 model year, General Motors improved the head impact protection in the Chevrolet HHR vehicles without roof-rail airbags. This added protection will reduce the risk of injury if a front seat occupant's head were to impact a point near the attachment of the sun visor to the roof. General Motors is making similar changes to all 2006-2007 model year and certain 2008 model year Chevrolet HHR vehicles without roof rail airbags that were built before these changes were implemented.
Dealer Service
Dealers are to install an additional energy absorbing device between the front headliner and the vehicle roof.
Vehicles Involved
Involved are all 2006-2007 model year and certain 2008 model year Chevrolet HHR vehicles without roof-rail airbags and built within the VIN breakpoints shown above.
Important:
Dealers are to confirm vehicle eligibility prior to beginning repairs by using the GM Vehicle Inquiry System (GMVIS). Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the GMinfoNet Recall Reports. Dealers will not have a report available if they have no involved vehicles currently assigned.
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
Parts Information
Parts required to complete this program are to be obtained from General Motors Service and Parts Operations (GMSPO). Please refer to your "involved vehicles listing" before ordering parts. Normal orders should be placed on a DRO = Daily Replenishment Order. In an emergency situation, parts should be ordered on a CSO = Customer Special Order.
Service Procedure
Tools Required
Hot Glue Gun
Important:
Install the energy absorbing (EA) plastic piece into the headliner at both the driver and passenger side A-pillar locations.
1. Remove the A-pillar trim panels. Refer to Windshield Garnish Molding Replacement in SI.
2. Remove the sunshades from the vehicle. Refer to Sunshade Replacement in SI.
3. Remove the door weatherstrip (1).
Important:
The headliner will drop about 203 mm (8 in), which will provide adequate room to install the insert energy absorbing (EA) plastic piece (2) into the headliner (3). Use GM Care Hot Melt Adhesive Sticks (P/N 12377914) or equivalent to glue the EA plastic piece (2) into the headliner (3).
4. Locate the installation point for installing the energy absorbing (EA) plastic piece (2) onto the A-pillar edge (1) of the headliner (3).
Important:
The EA plastic pieces are marked "LH" (2) for left hand (driver's side) and "RH" for right hand (passenger's side).
5. Apply hot glue to the energy absorbing (EA) plastic piece pocket areas (1).
Important:
Ensure that the energy absorbing (EA) plastic piece (2) is installed properly. The body of the EA plastic piece should be firmly attached to the headliner (3).
6. Insert the energy absorbing (EA) plastic piece to the headliner trim with hot glue.
7. Tuck headliner in place to ensure proper fit with the A-pillar trim panels and sunshades.
8. Install the A-pillar trim panels. Refer to Windshield Garnish Molding Replacement in SI.
9. Install the sunshades. Refer to Sunshade Replacement in SI.
10. Install the door weatherstrip (1).
Courtesy Transportation
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranty. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Claim Information
Submit a Product Claim with the information shown above.
Customer Notification
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Dealer Program Responsibility
All unsold new vehicles in dealers possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through April 30, 2009.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through April 30, 2009, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.
Disclaimer