Side Door - Difficult To Open From The Outside or Inside: Overview

NO: 23-39-96 Rev. A

GROUP: Body

DATE: Sep. 27, 1996

SUBJECT:
Sliding Door(s) Difficult To Open From The Outside And / Or Inside

NOTE:
THIS BULLETIN SUPERSEDES TECHNICAL SERVICE BULLETIN 23-39-96, DATED JUNE 28, 1996, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INVOLVES ADDITIONAL PARTS REQUIRED.

MODELS:

1996 (NS) Town & Country/Caravan/Voyager

1996 (GS) Chrysler Voyager (International Market)

SYMPTOM/CONDITION:

Sliding door(s) difficult to open using the outside and/or inside latch handle.

DIAGNOSIS:

Pull the outside sliding door handle using normal means. If the door does not open, pull on the outside handle while also pulling outward on the rear edge of the door at the beltline by the lower rear corner of the glass. If the door opens, perform Repair Procedure 1, if the door does not open perform Repair Procedure 2.

PARTS REQUIRED:

1 (AR) 4717338 Latch, Sliding Right

1 (AR) 4717339 Latch, Sliding Left

1 (AR) 4675548 Control Assembly, Right

1 (AR) 4675549 Control Assembly, Left

4 (AR) 4717375 Stabilizer, Sliding Door Body Half

** 1 (AR) 4717434 Link, Latch Release Right

1 (AR) 4717435 Link, Latch Release Left**

REPAIR PROCEDURE:

This bulletin involves adjusting the sliding door and/or sliding door strikers and/or replacing the sliding door(s) latch and/or replacing the sliding door control assembly as required.

POLICY: Reimbursable within the provisions of the warranty.

TIME ALLOWANCE:

Labor Operation No: 23-00-11-91 Repair Procedure 1 0.8 Hrs.

23-41-02-95 Repair Procedure 2 1.1 Hrs.

FAILURE CODE: XX - Service Adjustment Or P8 - New Part