Driver's Side Seat Back - Creak Noise

NO:23-69-97

GROUP: Body

DATE: Dec. 19, 1997

SUBJECT:
Seat Back Creak Noise - Driver's Side

MODELS:
1998 (NS) Town & Country/Caravan/Voyager

NOTE:
THIS BULLETIN APPLIES TO VEHICLES EQUIPPED WITH ADJUSTABLE LUMBAR DRIVER'S SEAT.

SYMPTOM/CONDITION:
A creaking sound is heard when pressure is applied to and removed from the lumbar area of the driver's seat.

DIAGNOSIS:
Actuate the lumbar adjustment to the fully extended position. Apply pressure to the front of the seat back in the lumbar area and listen for a creaking noise. If a creaking noise is heard, perform the Repair Procedure.

PARTS REQUIRED:

AR (1) 0SF471C3AA Back, Seat - (Trim Code H7 or E5) Gray
AR (1) 0SF471K5AA Back, Seat - (Trim Code H7 or E5) Camel
AR (1) 0SF471JKAA Back, Seat - (Trim Code H7 or E5) Silver Fern
AR (1) 0SF491C3AA Back, Seat - (Trim Code XL) Gray
AR (1) 0SF491K5AA Back, Seat - (Trim Code XL) Camel
AR (1) 0SF511C3AA Back, Seat - (Trim Code XL Heated) Gray
AR (1) 0SF511K5AA Back, Seat - (Trim Code XL Heated) Camel
AR (1) 0SF531C3AA Back, Seat - (Trim Code FL) Gray
AR (1) 0SF531K5AA Back, Seat - (Trim Code FL) Camel

REPAIR PROCEDURE:
This bulletin involves replacing the driver's seat back.

1. Remove the driver's seat headrest.

2. Remove the armrest.

3. Remove the seat back recliner lever.

4. Remove the lumbar adjustment lever.

5. Remove both seat cushion side covers.

6. Remove nut attaching the recliner to the seat back frame.

7. Remove both pivot bolts and separate the seat back from the recliner.

8. Place the mounting stud of the revised seat back (specified in the Parts Required section) into the recliner.

9. Install the pivot bolts and torque to 30-50 ft. lbs. (41-67 Nm).

10. Install the nut attaching the recliner to the seat back frame and torque to 85-125 in. lbs. (10-14 Nm).

11. Install both seat cushion side covers.

12. Install the lumbar adjustment lever.

13. Install the seat back recliner lever.

14. Install the armrest.

15. Install the driver's seat headrest.

POLICY:
Reimbursable within the provisions of the warranty.

TIME ALLOWANCE:

Labor Operation No: 23-20-32-96 0.6 Hrs.

FAILURE CODE: P8 - New Part