Operation CHARM: Car repair manuals for everyone.

Dial System Function 53, 70 and VIP

All involved vehicles will be entered to DIAL System Functions 53, 70 and VIP at the time of recall implementation for dealer inquiry as needed.

Function 53 provides involved dealers with an updated VIN list of incomplete vehicles. The customer name, address and phone number is listed if known. Parts information is also provided. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type 53" at the ENTER FUNCTION" prompt, then type ORD7591" (Federal emission vehicles) or ORD7592" (California emission vehicles).

Parts
VECI labels are being mailed to all owners known to Chrysler with the Owner Notification letter.

Each involved dealer to whom vehicles in the recall were invoiced (or the current dealer at the same street address), will receive enough labels (included with the vehicle list) to service 100% of unsold vehicles according to our records.

If an owner's label is lost, or if dealers require more labels for inventory vehicles, additional VECI labels may be ordered as needed to support customer demand. The appropriate label for the vehicle to be serviced may be determined by:

^ Using the VIN and part number list electronically transmitted to DIAL System Function 53 (involved dealers) or





^ Entering the VIN to DIAL System Function 69 or VIP (sales code information) along with the table (all dealers).

NOTE:
Vehicles sold in Massachusetts, Connecticut and New York are equipped with a California Emission Control System.