Power Sliding Door - Noise During Operation
NUMBER: 23-33-00GROUP: Body
DATE: Sep. 15, 2000
SUBJECT:
Sounds Associated With Power Sliding Door Operation
OVERVIEW:
This bulletin involves applying Door-Ease(R)to areas of the power sliding door tracks.
MODELS:
2001 (RS) Town & Country/Caravan/Voyager
2001 (RG) Chrysler Voyager (International Markets)
SYMPTOM/CONDITION:
Some vehicles may exhibit a growling sound when being slid and/or a ratcheting/creaking sound when the Power Sliding Door (PSD) is cinching closed.
DIAGNOSIS:
Open and close the PSD manually. If a growl sound is heard coming from the lower track area, perform the Repair Procedure. Open and close the PSD using the power feature, if a ratcheting/creaking sound is heard as the PSD cinches closed, perform the Repair Procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
THIS REPAIR IS COMPATIBLE WITH DAIMLERCHRYSLER'S MOBILE SERVICE PROGRAM AND DOES NOT REQUIRE HOISTS OR OTHER FULL SERVICE FACILITY SPECIAL EQUIPMENT.
1. Wipe load-bearing flange (Figure 1) clean over whole length of the lower hinge track with a clean damp cloth. Let dry.
2. Apply a generous amount of Door-Ease(R) stick lubricant on the load-bearing flange of the lower hinge track and rub over whole length. Presence of Door-Ease(R) on sidewall of track and/or small down-turned flange is ok.
3. Using thumb and/or finger(s), work the just applied Door-Ease(R) around on the load-bearing flange to ensure even, consistent coverage.
4. Inspect to verify there is 100% coverage of load bearing flange with Door-Ease(R). If not, apply more Door-Ease(R) and repeat step 3.
5. Wipe clean the area of the center track that is cross-hatched and shaded in Figure 2 with a clean damp cloth. Let dry.
6. Apply Door-Ease(R) stick lubricant to the center hinge track area shown as shaded in Figure 2.
7. Using thumb and/or finger(s), work the just applied Door-Ease(R) around on the load bearing flange to ensure even, consistent coverage in the shaded area
8. Inspect to verify there is 100% coverage of load bearing flange with Door-Ease(R). If not, apply more Door-Ease(R) and repeat step 6
9. Open and close the PSD manually and with the power feature to verify repair.
POLICY: Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE: 68 - Noisy