Campaign - Transaxle Wiring Harness Replacement: Overview
April 2003Dealer Service Instructions for:
Customer Satisfaction Notification No. C13
Transaxle Wiring Harness
Models
2003 (RS) Dodge Caravan and Chrysler Voyager
NOTE:
This notification applies only to the above vehicles equipped with a 2.4L engine (Sales Code - EDZ) built through February 6, 2003 (MDH 020612).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory.
Dealers should complete this repair on these vehicles before retail delivery.
Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The transaxle wiring harness on about 14,700 of the above vehicles may be missing heat shrink tubing and could corrode at two wire splices. The corrosion may cause the Malfunction Indicator Light (MIL) to illuminate and cause the transmission to shift into 2nd gear (default limp-in mode).
Repair
The transaxle wiring harness must be replaced.
Parts Information
Each dealer, to whom vehicles in the notification were invoiced, will receive enough wiring harnesses to service about 10% of those vehicles. Additional harnesses may be ordered as needed.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submiffed on the DIAL System. Claims submiffed will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the lab or operation number and time allowance shown.
Add the cost of the parts package plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Parts Return
Not required.
Dealer Notification
All dealers will receive a copy of this dealer notification letter by DMAIL and first class mail. Two additional copies will be sent through the DCMMS. DealerCONNECT and the MDS2 will be updated to include this notification in the near future.
Vehicle lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer notification letter.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation