Campaign - PCM Connector Seals: Overview
November 2003Dealer Service Instructions for:
Customer Satisfaction Notification No. C30
PCM Electrical Connector Seals
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Rapid Response Transmittal (RRT) # 03-014 is being cancelled. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this notification.
Models
2004 (CS) Chrysler Pacifica
2004 (DR) Dodge Ram Pick Up (Built at St. Louis North (J) and Saltillo (G)
Assembly Plants equipped with a gasoline engine)
2004 (JR) Dodge Stratus Sedan, Chrysler Sebring Sedan and
Convertible
2004 (KJ) Jeep Liberty
2003-2004 (PT) Chrysler PT Cruiser
2003 (RS) Dodge Caravan and Chrysler Voyager (2.4L Engine Only)
2004 (RS) Dodge Caravan/Grand Caravan, Chrysler Town & Country Country
NOTE:
This notification applies only to the above vehicles built from June 15, 2003 through August 14, 2003 (MDH 0615XX through 0814XX).
IMPORTANT:
Many of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this recall.
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Powertrain Control Module (PCM) electrical connector seal (one or all) on about 63,000 of the above vehicles may be out of place or "rolled". This could allow water to enter into the PCM. Water and the resulting corrosion inside of the connector can cause various electrical and driveability concerns.
Repair
The PCM electrical connector seals must be inspected. Connectors with a "rolled" seal must be disconnected and properly reconnected.
Parts Information
No parts are required to perform the service procedure. However, if water and/or corrosion are found inside of a connector, the PCM and/or wiring harness may require replacement. Dealers should reference the Mopar Parts Catalog for the appropriate replacement PCM and/or wiring harness part numbers, if necessary.
Very few vehicles are expected to require PCM and/or wiring harness replacement.
Alternate Transportation
Dealers should attempt to minimize customer inconvenience by placing the owner in a loaner vehicle if inspection determines that PCM and/or wiring harness replacement is required and the vehicle must be held overnight.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL
System or on the DealerCONNECT Claim Entry Screen located on the Service
tab. Claims submitted will be used by DaimlerChrysler to record Customer
Satisfaction Notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
Parts Return
Removed PCM's must be returned to the Warranty Material Return Center.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section for complete claim processing and material return instructions.
Dealer Notification
All dealers will receive a copy of this dealer notification letter by DMAIL and first class mail. Two additional copies will be sent through the DCMMS. DealerCONNECT and the MDS2 will be updated to include this notification in the near future.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed. Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer notification letter.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner's name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail
delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation