Suspension - Front Strut Squeaking/Squawking Sound

NUMBER: 02-004-05

GROUP: Chassis

DATE: May 27, 2005

SUBJECT:
Creaking/Squawking Sound From Front Strut Area

OVERVIEW:
This bulletin involves applying lubricant to the jounce bumper of both front struts.

MODELS:

2004 - 2005 (CS) Pacifica

2001 - 2005 (RS/RG) Town & Country/Caravan/Voyager

SYMPTOM/CONDITION:

A creaking, squawking, squeaking, grinding, groaning sound from the front strut area while turning in either direction during low speed parking lot maneuvers.

DIAGNOSIS:

1. Raise the vehicle on a suitable hoist so that the front wheels hang free.

2. Locate the front strut dust boot and rotate the dust boot fore and aft or move side to side.

3. If the sound is present, perform the Repair Procedure.





PARTS REQUIRED:





SPECIAL TOOLS/EQUIPMENT REQUIRED:

REPAIR PROCEDURE:

1. Using the detailed service information available in TechCONNECT, remove and disassemble the left strut assembly.





2. Apply a liberal amount of Nye Grease, p/n 05019061AA, to areas of the jounce bumper as illustrated (Fig. 1).

NOTE:
In the figure below the small jounce bumper is used in CS and Short Wheel Base (SWB) RS/RG vehicles. The larger jounce bumper is used in Long Wheel Base (LWB) RS/RG vehicles.

3. Using the detailed service information available in TechCONNECT, assemble and install the left strut assembly in the vehicle.

4. Repeat Step #1 through Step #3 on the right side of the vehicle.

5. Verify front end alignment.

POLICY:
Reimbursable within the provisions of the warranty.





TIME ALLOWANCE:





FAILURE CODE:

Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.