Recall - Front Air Bag Impact Sensor Replacement: Overview
June 2007Dealer Service Instructions for:
Customer Satisfaction Notification G09
Supplemental Front Airbag Sensors
Models
2005 (RS) Dodge Caravan, Grand Caravan and Chrysler Town & Country
NOTE:
This notification applies only to the above vehicles built at the Windsor Assembly plant ("R" in the 11th VIN position) through February 3, 2005 (MDH 020323) and the St. Louis Assembly plant ("B" in the 11th VIN position) through January 19, 2005 (MDH 011923).
IMPORTANT:
Many of the vehicles within the above build period have already been repaired according to our warranty records, and therefore, have been excluded from this notification. Only the above vehicles originally sold or currently registered in certain states are involved. See the "Owner Notification and Service Scheduling" section for a list of states involved in this notification.
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this repair service on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The supplemental front airbag sensors on about 263,000 of the above vehicles may crack under certain conditions and allow water to enter into the sensor. These sensors were added to enhance the performance of the vehicle's airbag system; however, a cracked sensor may not operate properly in a frontal crash. A cracked sensor can also illuminate the airbag warning light.
Repair
The right and left supplemental front airbag sensors must be replaced and the sensor harness connectors must be inspected and replaced, if necessary.
Parts Information
Special Tools
The special tools may be required to perform this repair:
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the
DealerCONNECT Claim Entry Screen located on the Service tab. Claims
submitted will be used by DaimlerChrysler to record repair service completions and provide dealer payments.
Use the labor operation numbers and time allowances shown.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Dealer Notification
All dealers will receive three copies of this dealer recall notification letter by mail. To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Attached to each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Only vehicles originally sold or currently registered in the following states are involved in this notification.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete
vehicles. The owner's name, address and phone number are listed if known.
Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation