Campaign - Wireless Control Module Reprogramming: Overview
March 2006Dealer Service Instructions for:
Customer Satisfaction Notification F15
Reprogram Wireless Control Module
Effective immediately all repairs on involved vehicles are to be performed according to this notification. Rapid Response Transmittal #06-005 is being cancelled.
Models
2006 (PT) Chrysler PT Cruiser
2006 (DR) Dodge Ram 1500 Pick Up Truck
2006 (DH) Dodge Ram 2500 Pick Up Truck
2006 (D1) Dodge Ram 3500 Pick Up Truck
NOTE:
This notification applies only to the above vehicles equipped with Sentry Key Theft Deterrent System (sales code GXX) but without Keyless Entry (sales code GXP, GXN, GXR or GXM) built through March 10, 2006 (MDH 031015).
Important:
Many of the above vehicles have had the revised software installed at the assembly plant and therefore have been excluded from this notification.
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
The software programmed into the Wireless Control Module (WCM) on about 22,300 of the above vehicles may prevent the vehicle from starting under certain conditions.
Repair
The WCM control module must be reprogrammed.
Parts Information
No parts are required to perform this service procedure.
Special Tools
The existing special tools may be required to perform this repair:
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Dealer Notification
All dealers will receive a copy of this dealer notification letter by mail. Two additional copies will be sent through the DCMMS. To view this notification on DealerCONNECT, select "Global Recall System" on the Service tab, then click on the description of this notification.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation