Drivetrain - Front Wheel Bearing Growling/Humming Noises
NUMBER: 02-004-12GROUP: Front Suspension
DATE: April 24, 2012
THIS BULLETIN SUPERSEDES SERVICE BULLETIN 02-003-11, DATED SEPTEMBER
29, 2011, WHICH SHOULD BE REMOVED FROM YOUR FILES. ALL REVISIONS ARE HIGHLIGHTED WITH **ASTERISKS** AND INCLUDE BUILD DATES.
SUBJECT:
Growling And/Or Humming Sound At The Front Wheel Bearings X35 (5yr./ 90,000 Mile (145,000 Km) Warranty Extension)
OVERVIEW:
This bulletin involves road testing and if necessary removing and replacing both front wheel bearings.
MODELS:
2008 - 2010 (RT) Caravan / Town And Country
NOTE:
**This bulletin applies to vehicles built before October 15, 2010 (MDH 1015XX).**
SYMPTOM/CONDITION:
Growling and/or humming sound at the front wheel bearings.
DIAGNOSIS:
If the customer describes and/or the symptom/condition is experienced proceed to the repair procedure.
PARTS REQUIRED:
REPAIR PROCEDURE:
1. Road test the vehicle for 5 minutes.
2. Was there a growling and/or humming sound at the front wheels?
a. Yes >>> Proceed to Step # 3.
b. No >>> Continue further diagnosis, this bulletin does not apply.
3. Raise the vehicle on a suitable hoist. Refer to the detailed service procedures available in DealerCONNECT > TechCONNECT under: Service Info > 04-Vehicle Quick Reference > Hoisting > Standard Procedure > Hoisting.
4. Remove and replace the front right and left wheel hub and bearing. Refer to the detailed procedures available in DealerCONNECT > TechCONNECT under: Service Info > 02 - Front Suspension > Front > Hub and Bearing > Removal/Installation.
POLICY:
Reimbursable per guidelines outlined in associated Warranty Bulletin.
NOTE:
Vehicles included in this Service Bulletin applies to the selected U.S. Market (sales code YAA), Canada Market (sales code YAC) and International Markets which have a 5 year / 90,000 mile (145,000 km) coverage for this repair. See Warranty Bulletins; U.S. D-11-44, Canada SAB-2011-25 and International ID-11-04 for details associated with the extended warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.