Interior - Sunglass Holder Won't Stay Latched
NUMBER: 23-019-10GROUP: Body
DATE: October 22, 2010
SUBJECT:
Sunglass Holder Will Not Stay Latched
OVERVIEW:
Dealers are required to inspect and if necessary replace the follower arm which guides the sunglass holder door.
MODELS:
2008-2010 (RI) Caravan/Town and Country
NOTE:
This bulletin applies to vehicles built before December 01, 2009 (MDH 1201XX).
SYMPTOM/CONDITION:
The customer may experience the sunglass holder door unlatching and not returning to the closed position.
DIAGNOSIS:
Inspect the sunglass holder door, if it does not return to the closed position, perform the Repair Procedure.
PARTS REQUIRED:
SPECIAL TOOLS/EQUIPMENT REQUIRED:
REPAIR PROCEDURE:
1. With the sunglass holder in the full open position remove the follower arm using a trim stick (Fig. 1).
NOTE:
The overhead console was removed for demonstration purposes only.
2. Discard the old follower arm and replace with p/n 68038755AB.
3. With the sunglass holder open, align the center pin and snap the arm into the bin housing. Check that the follower arm is properly seated into the housing.
4. Cycle latch mechanism several times ensuring that all positions can be achieved.
5. Return the vehicle to the customer.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.