Campaign - A/T Control Relay Replacement: Overview
March 2001Customer Satisfaction Notification No. 974
Transmission control (EATX) Relay
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Rapid Response Service Action # 01-001 and Technical Service Bulletin # 18-03-01 are being cancelled. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this notification.
Models
2001 (JR) Chrysler Sebring Sedan and Dodge Stratus Sedan (Four-Door)
NOTE:
This notification applies only to the above vehicles equipped with an automatic transmission (Sales Code - DGL) built through November 29, 2000 (MDH 112923).
IMPORTANT:
Many of the vehicles within the above build period have already been inspected or repaired and, therefore, have been excluded from this notification.
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the DIAL VIP System.
Subject
The transmission control (EATX) relay on about 16,800 of the above vehicles may not operate properly in cold temperatures. This may cause the transmission to stay in second gear and turn on the "Check Engine" light.
Repair
The transmission control relay must be replaced.
Parts Information
Each dealer, to whom vehicles in the notification were invoiced (or the current dealer at the same street address), will receive enough Transmission Control Relays, P/N 04671168, to service about 25% of those vehicles.
Service Procedure
1. Remove the cover from the Power Distribution Center (PDC).
2. Locate the transmission control (EATX) relay in the PDC and then remove and discard the relay (Figure 1).
3. Install the provided transmission control relay.
4. Install the PDC cover.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments. Use the following labor operation number and time allowance:
Labor Operation Time
Number Allowance
Replace transmission control relay 08-97-41-82 0.2 hours
Add the cost of the relay plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Parts Return
Not required.
Dealer Notification and Vehicle List
All dealers will receive a copy of this Customer Satisfaction Notification letter by mail. Two additional copies will be sent through the DCMMS, and the MDS2 will be updated to include this notification in the near future. Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a list of their involved vehicles. The vehicle list is arranged in Vehicle Identification Number (VIN) sequence. Owners known to DaimlerChrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles have been entered to DIAL System Functions 53 and VIP for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "0RD974".
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Dealers are encouraged to consider alternative scheduling and servicing approaches for this notification. This repair does not require hoists or other full service facility special equipment and is a DaimlerChrysler Mobile Service approved repair.
Vehicle Not Available
If a vehicle is not available for service, let us know by filling out the pre-addressed Owner Notification Form or describe the reason on a postcard and mail to:
DaimlerChrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757
Additional Information
If you have any questions or need assistance in completing this action, please contact your Zone Service Office.