Recall - Traveler Module/PCM Replacement: Overview
October 2000Dealer Service Instructions for:
Customer Satisfaction Notification No. 899
Traveler Module
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Service Action # 00-50 is being cancelled. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this notification.
Models:
2001 (JR) Dodge Stratus Sedan and Chrysler Sebring Sedan (Four-Door)
NOTE:
This notification applies only to the above vehicles equipped with the Traveler option (Sales Code - LET) and NOT equipped with a Smart Key Immobilizer Module (SKIM) (Sales Code - GXX) built through September 25, 2000 (MDH 092512).
IMPORTANT:
Some of the involved vehicles may be in dealer vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the DIAL VIP System.
Subject:
The traveler module on about 6,900 of the above vehicles may transmit an erroneous "security system" signal to the Powertrain Control Module (PCM) if the vehicle is facing West when started. This will prevent the engine from starting.
Repair:
The traveler module must be replaced. If the no-start problem has already occurred, the PCM must also be replaced.
Parts Information
Due to the small number of involved vehicles expected to require PCM replacement, no parts will be distributed initially. PCM's should be ordered only if a vehicle has experienced a no-start condition. Very few vehicles are expected to require PCM replacement.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DIAL System. Claims submitted will be used by DaimlerChrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use one of the labor operation numbers and time allowances shown.
NOTE:
See the warranty Administration Manual, Recall Claim Processing Section, for complete claim processing instructions.
Parts Return
Not required.
Dealer Notification and Vehicle List
All dealers will receive a copy of this Customer Satisfaction Notification letter by mail. Two additional copies will be sent through the DCMMS, and the MDS2 will be updated to include this notification in the near future. Each dealer to whom involved vehicles were invoiced (or the current dealer at the same street address) will receive a list of their involved vehicles. The vehicle list is arranged in Vehicle Identification Number (VIN) sequence. Owners known to DaimlerChrysler are also listed. The lists are for dealer reference in arranging for service of involved vehicles.
DIAL System Functions 53 and VIP
All involved vehicles have been entered to DIAL System Functions 53 and VIP for dealer inquiry as needed.
Function 53 provides involved dealers with an updated VIN list of their incomplete vehicles. The customer name, address and phone number are listed if known. Completed vehicles are removed from Function 53 within several days of repair claim submission. To use this system, type "53" at the "ENTER FUNCTION" prompt, then type "0RD899".
Owner Notification and Service Scheduling
All involved vehicle owners known to Daimlerchrysler are being notified of the service requirement by mail. They are requested a schedule appointments for this service with their dealers.
The involved vehicle and notification are identified on the form for owner or dealer reference as needed.
Dealers are encouraged to consider alternative scheduling and servicing approaches for this notification. This repair does not require hoists or other full service facility special equipment and is a DaimlerChrysler Mobile Service approved repair.
Vehicle Not Available
If a vehicle is not available for service, let us know by filling cut the pre-addressed Owner Notification Form or describe the reason on a postcard and mail to:
DaimlerChrysler Corporation
CIMS 482-00-85
800 Chrysler Drive East
Auburn Hills, Michigan 48326-2757
Additional Information
If you have any questions or need assistance in completing this
action, please contact your Zone Service Office.
Customer Services Field Operations
DaimlerChrysler Corporation