Recall - PCM Replacement/Reprogramming: Overview
May 2004Dealer Service Instructions for:
Emissions Recall No. 125 - Replace PCM and
Install Correct Software
Effective immediately, all repairs on involved vehicles are to be performed according to this notification. Rapid Response Transmittal (RRT) # 04-009 is being cancelled. Those vehicles that have already had this repair performed, as determined by our warranty records, have been excluded from this recall.
Models
2005 (LX) Chrysler 300C
NOTE:
This recall applies only to the above vehicles equipped with a 5.7L engine (sales code EZA) built from January 15, 2004 through March 9, 2004 (MDH 011517 through 030906).
IMPORTANT:
Some of the involved vehicles may be in dealer new vehicle inventory. Dealers should complete this recall service on these vehicles before retail delivery. Dealers should also perform this recall on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The Powertrain Control Module (PCM) on about 200 of the above vehicles was inadvertently programmed with incorrect software that can cause the On-Board Diagnostic (OBD) system to malfunction.
Repair
The PCM must be replaced with a generic PCM which must be programmed (flashed) with the correct software calibration.
NOTE:
The vehicle's 4 digit Personal Identification Number (PIN) must be obtained to perform this recall.
Parts Information
IMPORTANT:
Due to the small number of involved vehicles, no Powertrain Control Modules or Authorized modification labels will be distributed to involved dealers. Parts may be ordered as needed to support scheduled repairs.
Special Tools
The existing special tools may be required to perform this recall:
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by DaimlerChrysler to record recall service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Add the cost of the label plus applicable dealer allowance to your claim.
NOTE:
See the Warranty Administration Manual, Recall Claim Processing Section, for complete recall claim processing instructions.
Parts Return
Not Applicable
Dealer Notification and Vehicle list
All dealers will receive a copy of this dealer recall notification letter by DMAIL and by first class mail. Two additional copies will be sent through the DCMMS. DealerCONNECT will be updated to include this recall in the near future.
Vehicle Lists, Global Recall System, VIP and Dealer Follow up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
Involved dealers were also mailed a copy of their vehicle (VIN) list with the dealer recall notification letter.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers must perform this repair on all unsold vehicles before retail delivery.
Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
Recall VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this recall only and is strictly prohibited from all other use.
Owner Notification and Service Scheduling
All involved vehicle owners known to DaimlerChrysler are being notified of the service requirement by first class mail. They are requested to schedule appointments for this service with their dealers. A copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification Form. The involved vehicle and recall are identified on the form for owner or dealer reference as needed.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services Field Operations
DaimlerChrysler Corporation