Campaign - Radiator Cooling Fan Replacement: Overview
June 2011Dealer Service Instructions for:
Customer Satisfaction Notification L08
Engine Cooling Fans
Models
2006 - 2008 (LX) Dodge Charger, Dodge Magnum, and Chrysler 300
NOTE:
This notification applies to all of the above vehicles equipped with severe duty engine cooling (sales code NMS) or vehicles equipped with (sales code XDL or XDK) with "sold to" sales codes and/or are currently registered in warm climate states, built through April 29, 2008 (MDH 042912).
IMPORTANT:
Some of the involved vehicles may be in dealer used vehicle inventory. Dealers should complete this repair on these vehicles before retail delivery. Dealers should also perform this repair on vehicles in for service. Involved vehicles can be determined by using the VIP inquiry process.
Subject
The electrically powered radiator cooling fans on about 52,000 of the above vehicles may separate during fan operation and cause damage to the radiator.
Repair
Both radiator mounted engine cooling fans must be replaced.
Parts Information
Special Tools
No special tools are required to perform this service procedure.
Completion Reporting and Reimbursement
Claims for vehicles that have been serviced must be submitted on the DealerCONNECT Claim Entry Screen located on the Service tab. Claims submitted will be used by Chrysler to record Customer Satisfaction Notification service completions and provide dealer payments.
Use the labor operation number and time allowance shown.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included. Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
Owner Notification and Service Scheduling
All involved vehicle owners known to Chrysler are being notified of the service requirement by mail. They are requested to schedule appointments for this service with their dealers. A generic copy of the owner letter is included.
Enclosed with each owner letter is an Owner Notification postcard to allow owners to update our records if applicable.
NOTE:
All vehicles with sales code NMS are involved in this notification regardless of vehicle location. Vehicles with sales code XDL or XDK originally sold or currently registered in the following states are also involved in this notification.
Vehicle Lists, Global Recall System, VIP and Dealer Follow Up
All involved vehicles have been entered into the DealerCONNECT Global Recall System (GRS) and Vehicle Information Plus (VIP) for dealer inquiry as needed.
GRS provides involved dealers with an updated VIN list of their incomplete vehicles. The owner's name, address and phone number are listed if known. Completed vehicles are removed from GRS within several days of repair claim submission.
To use this system, click on the "Service" tab and then click on "Global Recall System." Your dealer's VIN list for each recall displayed can be sorted by: those vehicles that were unsold at recall launch, those with a phone number, city, zip code, or VIN sequence.
Dealers should perform this repair on all unsold vehicles before retail delivery. Dealers should also use the VIN list to follow up with all owners to schedule appointments for this repair.
VIN lists may contain confidential, restricted owner name and address information that was obtained from the Department of Motor Vehicles of various states. Use of this information is permitted for this notification only and is strictly prohibited from all other use.
Additional Information
If you have any questions or need assistance in completing this action, please contact your Service and Parts District Manager.
Customer Services / Field Operations
Chrysler Group LLC