Body - Noise When Operating Front/Rear Door Windows
NUMBER: 23-028-08GROUP: Body
DATE: September 19, 2008
SUBJECT:
Squeak or Groan Sound When Raising or Lowering Door Glass
OVERVIEW:
This bulletin involves lubricating the window regulator rails.
MODELS:
2006 - 2007 (CS) Pacifica
2007 - 2008 (LX) 300/Magnum/Charger
2007 - 2008 (MK) Compass/Patriot
2007 - 2008 (PM) Caliber
NOTE:
This bulletin applies to all 2006 - 2007 CS, 2007 - 2008 LX vehicles built before November 14th, 2007 (MDH 1114XX) and PM/MK vehicles built before May 13th 2008 (MDH 0513XX).
SYMPTOM/CONDITION:
Squeak or squealing sound from window regulator area when raising or lowering front or rear door glass. Groaning sound when cycling front or rear door glass to full up position.
DIAGNOSIS:
If the customer describes the Symptom/Condition, verify the sound is from the regulator and is not being caused by glass run seals or belt seals. If the condition is present, perform the Repair Procedure on the door.
PARTS REQUIRED:
REPAIR PROCEDURE - PM/MK:
1. Remove door trim bolster. Refer to the detailed removal procedures available in DealerCONNECT > TechCONNECT under: Service Info > 23 - Body > Doors - Front/Rear > PANEL, Door Trim > Removal > REMOVAL.
2. Remove the door speaker cover and speaker. Refer to the detailed removal procedures available in DealerCONNECT > TechCONNECT under: Service Info > 08 - Electrical > 8A - Audio > Speaker > Removal > Removal.
3. Lower regulator to a position where forward (white) slider is visible through opening.
4. Apply 0.5 oz. of white lithium grease pn 68003883AA to metal rail between slider fingers (Fig 1).
5. Move regulator to position where rear (white) slider is visible through opening.
6. Apply 0.5 oz. of white lithium grease pn 68003883AA to metal rail between slider fingers (Fig 2).
7. Raise and lower the window 3 or 4 times to distribute the grease and verify issue is resolved.
8. Install the door speaker and cover. Refer to the detailed removal procedures available in DealerCONNECT > TechCONNECT under: Service Info > 08 - Electrical > 8A - Audio > Speaker > Installation > Installation.
9. Install door trim bolster. Refer to the detailed installation procedures available in DealerCONNECT > TechCONNECT under: Service Info > 23 - Body > Doors - Front/Rear > Panel, Door Trim > Installation > Installation.
10. Repeat the lubrication process only on doors that have a regulator squeak or groan sound issue.
REPAIR PROCEDURE - CS:
1. Remove door trim panel and watershield to access regulator rails and sliders. Refer to the detailed removal procedures available in DealerCONNECT > TechCONNECT under: Service Info > 23 - Body > Doors - Front/Rear > Panel, Door Trim > Removal > Removal.
2. Lower regulator to a position where forward (white) slider is visible through opening.
3. Apply 0.5 oz. of white lithium grease pn 68003883AA to metal rail between slider fingers.
4. Move regulator to position where rear (white) slider is visible through opening.
5. Apply 0.5 oz. of white lithium grease pn 68003883AA to metal rail between slider fingers.
6. Raise and lower the window 3 or 4 times to distribute the grease and verify issue is resolved.
7. Install watershield and door trim panel. Refer to the detailed installation procedures available in DealerCONNECT > TechCONNECT under: Service Info > 23 - Body > Doors - Front/Rear > Panel, Door Trim > Installation > Installation.
8. Repeat the lubrication process only on doors that have a regulator squeak or groan issue.
REPAIR PROCEDURE - LX:
1. Remove door trim panel and watershield to access regulator rails and sliders. Refer to the detailed removal procedures available in DealerCONNECT > TechCONNECT under: Service Info > 23 - Body > Doors - Front/Rear > Panel, Door Trim > Removal > Removal.
2. Lower regulator to a position where forward (white) slider is visible through opening.
3. Apply 0.5 oz. of white lithium grease pn 68003883AA to metal rail between slider fingers.
4. Move regulator to position where rear (white) slider is visible through opening.
5. Apply 0.5 oz. of white lithium grease pn 68003883AA to metal rail between slider fingers.
6. Raise and lower the window 3 or 4 times to distribute the grease and verify issue is resolved.
7. Install watershield and door trim panel. Refer to the detailed installation procedures available in DealerCONNECT > TechCONNECT under: Service Info > 23 - Body > Doors - Front/Rear > Panel, Door Trim > Installation > Installation.
8. Repeat the lubrication process only on doors that have a regulator squeak or groan issue.
POLICY:
Reimbursable within the provisions of the warranty.
TIME ALLOWANCE:
FAILURE CODE:
Disclaimer:
This bulletin is supplied as technical information only and is not an authorization for repair.