Reporting & Reimbursement & Parts Information

Completion Reporting and Reimbursement

Claims for vehicles which have been serviced should be submitted by DIAL dealers on the DIAL System. Non DIAL dealers may use WROs. Claims submitted will be used by Chrysler to record recall service completions and provide dealer payments.

If using a WRO, enter only one VIN per claim. Fill in the labor operation number and time allowance and write on the WRO "Recall #431 -- PCV system freeze up." Do not enter other service claims on the same WRO. Use one of the following labor operation numbers and time allowances:

Labor Operation Time
Number Allowance

Install air cleaner lower-half, 25431182 0.4 Hour
[1][2]PCV hose and insulator; relocate
MAP sensor and inspect camshaft
end seals.

Replace camshaft end seals; 25431183 0.6 Hour
install air cleaner lower-half,
[1][2]PCV hose and insulator; and
relocate MAP sensor.

Parts Return

Removed air cleaner lower half must be returned to the Warranty Material Return Center.

Note: See Warranty Policy and Procedure Manual, Chapter 6, Subsection H for complete claim processing and material return instructions.

Vehicle Not Available

If a vehicle is not available for this service for a known reason, let us know by filling out the pre-addressed Vehicle Disposition Form portion of the Owner Recall Notification Form or describe the reason on a postcard and mail to:

Chrysler Motors 416-15-19 Recall Coordination P.O. Box 1919 Detroit, Michigan 48231-9986

Following the above procedures will expedite the processing of your claim.

If you have any questions or need assistance in completing this action, please contact your Zone Service Office.