Owner Letter
CUSTOMER SATISFACTION NOTIFICATION -- HEATER HOSEDear Chrysler Motors Vehicle Owner:
The satisfaction of our customers is very important to Chrysler. Because of this, we are requesting owners of certain 1989 and 1990 model Dodge Ram Van and Wagon vehicles to return them to their dealers for a special service modification.
Your van or wagon, whose Vehicle Identification Number is shown on the enclosed form, is one of the affected vehicles. We ask that you arrange for this important service to be done without delay. The service and required parts as described in this letter will be provided to you free of charge.
The involved vehicles are equipped with rear heaters, or rear air conditioner and heater systems. A hose which runs from the engine block to the water valve in the heater system may be too short. As a result, the hose may fail at the engine attachment, causing a loss of engine coolant and possible engine damage.
To prevent hose failure, your dealer will replace the original heater hose with a longer hose. The work will take about one-half hour to complete. However, additional time may be required depending on how dealer service appointments are scheduled and processed. To arrange for this improvement:
^ Contact your dealer as soon as possible to schedule an appointment for the free service.
^ Take the enclosed Owner Recall Notification Form with you at the time of your appointment and give it to your dealer. The form shows the identification number for the vehicle which requires service.
If you have any problem obtaining the needed service, please contact the Chrysler Zone Service Office in your area. (It is listed under "Service Assistance in your Operator's Manual.) A Zone representative will arrange for prompt servicing of your vehicle.
We regret any inconvenience that this action may cause you. However, we believe that this special service will help to ensure your continuing satisfaction with your Chrysler product.
Thank you for your attention to this important matter.