California - Emissions Control System Warranty Booklet
90chrysler15 AUGUST 1990Dear 1990 Model Chrysler Motors Vehicle Owner, A booklet entitled California Emissions Control System Warranty should be in the Owner's Manual packet in your glove box (or given to you by your selling dealer) when you purchased the vehicle identified on the envelope of this letter. In case you did not receive one, the enclosed booklet is provided.
We suggest you keep it in the Owner's Manual packet in your vehicle for easy reference.
Thank you for your cooperation.
1990
CALIFORNIA EMISSION
CONTROL SYSTEM
WARRANTY
(Applies Only to Vehicle Sold and Registered in the state of California)
81-016-0021 (Rev. 5/89)
Listed below are components WARRANTED AGAINST DEFECTS IN MATERIAL AND WORKMANSHIP FOR 7 years or 70,000 miles on vehicles so equipped.
California Emission Control System Limited Warranty (Applies Only to Vehicles Sold and Registered in the State of California)
Coverage Chrysler Motors Corporation* (Chrysler) warrants to the owner that any vehicle certified for sale in the State of California and sold for initial registration in the State of California is designed, built and equipped so as to conform at the time of sale with interim provisions issued by the California Air Resources Board. Chrysler warrants that this vehicle is free from defects in material and workmanship which would cause this vehicle to fail to conform with applicable requirements or to fail to pass a required state smog check test for three years or 50,000 miles, whichever occurs first. Chrysler also warrants that, any part on the warranted emissions parts list in this warranty and installed as original equipment, is free from defects in material and workmanship which would cause this vehicle to fail to conform with applicable regulations for seven years or 70,000 miles, whichever occurs first.
Warranty Service To obtain warranty service, return the vehicle to your dealer. Service will be performed without charge for parts and labor. If traveling, warranty service may be obtained from any authorized Chrysler Dealer who sells the same make vehicle. In case of emergency, see Emergency Service Instructions.
Exclusions This warranty does not apply to failures caused by abuse, tampering or lack of maintenance, or to any vehicle on which the odometer mileage has been altered so that the vehicle's actual mileage cannot be determined. Vehicles sold for registration in states other than California are entitled to the emission control system warranty issued pursuant to the Federal Clean Air Act.
Statement of Owner's rights and Obligations What is covered by the Warranty. It a vehicle fails a required state smog check test during the coverage period, Chrysler will take such action as required to cause the vehicle to pass a state smog check re-test. In addition, if a part installed by Chrysler fails because of a defect, Chrysler will repair or replace it at an authorized Chrysler Dealer. Any other parts damaged by the failure of a defective part will also be repaired or replaced. The repair and/or replacement will be made at no charge to the owner for parts, labor and diagnosis. For emergency situations, see the instructions under Emergency Service.
How long does the Warranty last:
This warranty shall apply until the first scheduled maintenance point specified by Chrysler. Where no maintenance is scheduled, the warranty shall apply for three years or 50,000 miles, whichever occurs first, except that those parts listed on the warranted parts list are covered for 7 years or 70,000 miles, whichever first occurs. This warranty begins on the date the vehicle is sold to the original purchaser or the date the vehicle is first placed in service or original use, whichever occurs first
What the owner must do:
It is your responsibility to properly maintain and use the vehicle in accordance with Chrysler written instructions. Warranty will not be denied solely because there is no record of maintenance. However, failures caused by lack of maintenance are not covered by the warranty. To avoid questions as to whether the vehicle maintenance has been performed, Chrysler urges that you retain all receipts and/or maintenance records indicating that service has been performed on the vehicle and these documents should be transferred to any subsequent owner of the vehicle.
Service:
Maintenance service can be performed by any qualified service outlet or by the owner. However, except in an emergency situation. (see Emergency Service below), warranty service must be performed by an authorized Chrysler dealer.
Parts:
It is recommended that any replacement parts used (or maintenance or for the repair of emissions control systems be new, genuine Chrysler/Mopar parts. However, the warranty obligations are not dependent upon the use of any particular brand of replacement parts. The owner may elect to use non-genuine Chrysler/Mopar parts for maintenance purposes. Use of replacement parts which are not of equivalent quality may impair the effectiveness of emissions control systems.
What is not covered by Emission Warranty. The Warranty does not cover.
^ Malfunctions in any part caused by misuse, alteration, tampering, disconnection or improper or inadequate maintenance.
^ Damage to catalytic converters due to use of leaded gasoline.
^ Damage resulting from fire, accident, negligence, act of God or other events beyond the control of Chrysler.
^ Maintenance replacement parts (such as spark plugs) beyond the first scheduled replacement point.
^ Incidental or consequential damages such as loss of use of the vehicle, loss of time, inconvenience, expepse for gasoline, telephone, travel or lodging.
^ Any vehicle on which the odometer mileage has been altered so that actual vehicle mileage cannot readily be determined.
^ Loss or damage to personal property, loss of revenue, commercial loss or other matter not specifically included.
^ Vehicles sold for initial registration outside the State of California.
^ Damage resulting from the use of a non-genuine Chrysler/Mopar part.
Emergency Service If emergency Emission Control System Warranty service is required and you are unable to readily locate an authorized servicing Chrysler dealer, the following procedure should be used:
^ Contact the nearest Chrysler Zone Office and request emission warranty service assistance. The location and telephone number of the nearest zone office is listed in the owners manual provided with the vehicle.
^ The Chrysler Zone Office will recommend an authorized servicing dealer or assist in locating a qualified independent service dealer.
^ Arrangements for reimbursement to the owner for independent servicing dealer emergency repairs (including labor) should be made with the zone during the original contact. (Replaced parts and a paid original invoice will be required in these cases.)
^ Any questions regarding the emission control systems warranty provided should be reviewed with the Chrysler Zone Office.
^ If the Chrysler Zone Office is closed and a bona fide emergency situation exists rendering the vehicle unusable, the owner may perform the repair or any available service establishment may be used. Chrysler Motors will reimburse the owner for repairs covered by this warranty at its normal reimbursement rate. Replaced parts and paid receipts must be available for presentation to a Chrysler Zone Office as a condition of reimbursement for these emergency repairs. In addition, the owner must provide Chrysler Motors with a detailed description indicating why the situation was considered an emergency and why dealer service was unavailable.
* On Jeep or Eagle models read Jeep Eagle Sales Corporation (Jeep Eagle) except for Chrysler/Mopar and Chrysler Zone Office.
SECTION 1793.2(d) AND (e) OF THE CALIFORNIA CIVIL CODE
(d) Should the manufacturer or its representative in this state be unable to service or repair the goods to conform to the applicable express warranties after a reasonable number of attempts, the manufacturer shall either replace the goods or reimburse the buyer in an amount equal to the purchase price paid by the buyer, less that amount directly attributable to use by the buyer prior to the discovery of the nonconformity.
(e)(1) It shall be presumed that a reasonable number of attempts have been made to conform a new motor vehicle to the applicable express warranties if, within one year from delivery to the buyer or 12,000 miles, whichever occurs first, either (A) the same nonconformity has been subject to repair four or more times by the manufacturer or its agents and the buyer has at least once directly notified the manufacturer of the need for the repair of the nonconformity, or (B) the vehicle is out of service by reason of repair of nonconformities by the manufacturer or its agents for a cumulative total of more than 30 calendar days since delivery of the vehicle to the buyer. The 30-day limit shall be extended only if repairs cannot be performed due to conditions beyond the control of the manufacturer or its agents. The buyer shall be required to directly notify the manufacturer pursuant to subparagraph (A), only if the manufacturer has clearly and conspicuously disclosed to the buyer, with the warranty or the owner's manual, the provisions of this subdivision and that of subdivision (d), including the requirement that the buyer must notify the manufacturer directly pursuant to paragraph (A). This presumption shall be a rebuttable presumption affecting the burden of proof in any action to enforce the buyer's rights under subdivision (d) and shall not be construed to limit those rights.
(2) If a qualified third party dispute resolution process exists, and the buyer receives timely notification in writing of the availability of a third party process with a description of its operation and effect, the presumption in paragraph (1) may not be asserted by the buyer until after the buyer has initially resorted to the third party process as required in paragraph (3). Notification of the availability of the third party process is not timely if the buyer suffers any prejudice resulting from any delay in giving the notification. If a qualified third party dispute resolution process does not exist, or if the buyer is dissatisfied with the third party decision, or if the manufacturer or its agent neglects to promptly fulfill the terms of such third party decision, the buyer may assert the presumption provided in paragraph (1) in an action to enforce the buyer's rights under subdivision (d). The findings and decision of the third party shall be admissible in evidence in the action without further foundation. Any period of limitation of actions under any federal or California laws with respect to any person shall be extended for a period equal to the number of days between the date a complaint is filed with a third party dispute resolution process and the date of its decision or the date before which the manufacturer or its agents is required by the decision to fulfill its terms, whichever occurs later.
(3) A qualified third party dispute resolution process shall be one that complies with the Federal Trade Commission's minimum requirements for informal dispute settlement procedures as set forth in the Commission's regulations at 16 Code of Federal Regulations Part 703; that renders decisions which are binding on the manufacturer if the buyer elects to accept the decision; that prescribes a reasonable time not to exceed 30 days, within which the manufacturer or its agents must fulfill the terms of those decisions; and that each year provides to the Department of Motor Vehicles a report of its annual audit required by the Commission's regulations on informal dispute resolution procedures.
(4) For the purposes of this subdivision the following terms have the following meanings:
(A) "Nonconformity" means a nonconformity which substantially impairs the use. value, or safety of the new motor vehicle.
(B) "New motor vehicle" means a new motor vehicle which is used or bought for use primarily for personal, family, or household purposes, but does not include motorcycles, motorhomes, or off-road vehicles.
FORM NO. 81-016-0022
DISCLOSURE OF BUYER'S RIGHTS TO WARRANTY REPAIR (Applies Only to Vehicles Sold and Registered in the State of California)
Section 1793.2 of the California Civil Code provides buyers of new motor vehicles with certain rights in the event the manufacturer is unable to repair or service the vehicle to conform to the provisions of the vehicle's warranty. The material below is a summary description of those rights. On the reverse side, the full text of Section 1793.2(d) and (e) of the California Civil Code may be read in its entirety.
I. Under California law, should Chrysler or its authorized dealers be unable to service or repair the vehicle to conform to its Limited Warranty after a reasonable number of attempts, Chrysler is required to either replace the vehicle or reimburse the buyer in an amount equal to the purchase price paid by the buyer, less that amount directly attributable to use by the buyer prior to the discovery of the nonconformity.
II. It shall be presumed that a reasonable number of attempts have been made to conform the vehicle to the warranty if, within one year from delivery to the buyer or 12,000 miles, whichever comes first, either (A) the same nonconformity has been subject to repair four or more times by Chrysler or its authorized dealer and the buyer has at least once directly notified Chrysler of the need for the repair of the nonconformity, or (b) the vehicle is out of service by reason of repair of the nonconformities by Chrysler or its authorized dealers for a cumulative total of more than 30 days since delivery of the vehicle to the buyer. The 30-day limit shall be extended only if repairs cannot be performed due to conditions beyond the control of Chrysler or the authorized dealers.
III. However, the presumption discussed above in Paragraph II, may not be asserted by the buyer, until after the buyer has initially resorted to a qualified third party dispute resolution process. The function and operations of the Customer Arbitration Board is recognized by the State of California as a qualified third party dispute resolution process. A detailed description of the operation and effect of the Customer Arbitration Board can be found in the brochure included in the package which contains the "Operating Instruction and Product Information" booklet.